Author Topic: Verizon DSL Problems  (Read 91228 times)

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Offline Joe Schmoe

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Re: Verizon DSL Problems
« Reply #180 on: Dec 02, 15, 12:13:58 AM »
3/31/16 Frontier takes over.  Wont be much longer before you don't have to endure talking to people in foreign lands so talking to tech support will get less painful.  Will everything turn rosy immediately?  Probably not, but that problem for customers will be gone.

onhands

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Re: Verizon DSL Problems
« Reply #181 on: Dec 02, 15, 06:01:29 AM »
Our internet's been going to dial-up speed around 11pm every night, then dropping out completely at 1am for the last week or so.  I know because I work online at night.  It's strange, because usually it only gets slow on weekends, when there are more people up here in town.  I know better than to call Verizon, though, because it's completely pointless unless you enjoy wasting time.  They'll run you through a bunch of BS, and will admit it's BS if you talk to the "tech" enough, but they have to run you throw it, checking your router and blaming anything but them before they can send the complaint to the corporate office.  God I hate Verizon.

Anyway, my only hope has been that they're upgrading infrastructure at night.  Please don't anyone kill my hope.

I'd like to think that if you knew the statistics about the amount of people's issues actually got solved by the "bunch of BS" you might look slightly more favorably upon it.  I know Verizon is a big faceless corporate monster, but the support Techs really are just trying to do their jobs, I'm pretty sure.

Offline Moose

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Re: Verizon DSL Problems
« Reply #182 on: Dec 04, 15, 12:26:04 PM »

Offline Joe Schmoe

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Re: Verizon DSL Problems
« Reply #183 on: Dec 05, 15, 04:53:20 AM »
Not sure if this is good or bad.  I have Frontier in Arizona for both landline and DSL.  DSL is not the best to say the least.  Sort of like in WW...
With DSL your experience comes all the way down to the individual set of wires your modem is plugged into inside your house.  There are many variables that can affect how good or bad it is you can't really say that a company is good based on something like that.  You can call Frontier "good" if they make DSL available where it was not previously, make additional network upgrades that will improve the stability of people's connection and they need to make DSL fast enough to functionally keep up with the competition.  Then they have to offer a competitive price and provide customer service that isn't intentionally difficult to interact with (as Verizon has unfortunately done) by affording employees (Americans) the time and tools to fix problems when they arise.  Verizon isn't interested in doing ANY of those things.  NONE.  The executives running Verizon and their Board of Directors are disgusting people.  Absolutely filthy.

walter k

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Re: Verizon DSL Problems
« Reply #184 on: Dec 05, 15, 07:25:59 PM »
Agree with Joe, verizon is lowdown.

Offline Leftfield

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Re: Verizon DSL Problems
« Reply #185 on: Dec 06, 15, 07:37:06 AM »
We are certainly not alone in dealing with Verizon.   The problem for us is none of the Tri communities are bona fide towns.  We would have to sue Verizon individually or as part of a class action suit.

http://articles.philly.com/2015-11-23/business/68487345_1_tax-burden-tax-payment-market-share

http://www.dslreports.com/shownews/New-Jersey-Towns-Want-Verizon-Investigated-135764