Verizon DSL Problems

[Moose]

Are other Wrightwood residents having problems the past couple of weeks with DSL access?  

I am posting this on behalf of others that I have talked to that do not have Internet access at the moment because Verizon's DSL service is either out or access is sporadic.  

If the Verizon subscribers do not also subscribe to the Mobility Package which includes dialup service (20 hrs per month), they are out of luck for access to the internet.

What problems are you experiencing?

[raddog]

I talked to a Verizon representative on the phone today because my DSL wasn't working at all.  What they had me do was unplug my router and my modem from the wall keep it unplugged for 20 seconds and then replug it back in.  My DSL is working fine now.  Also when I talked to the rep there was a recording stating that DSL subscribers in the Southern California area may experience DSL blackouts as they call them but the rep said that it didn't affect Wrightwood.

[KW]

Mine was also out for the morning. And I unplugged and replugged my equipment too., but that didn't work.

Glad it's back up. This is the only outage I've had for quite a while.

[Nolena]

Mine was out, too. That hasn't happened for a while.

[LasPulgas]

DITTO.  SERVICE OUT UNTIL ABOUT 5:30 P.M. TODAY.

[Matt]

my dsl is constantly going out... It's fast when its connected, but it isn't very reliable.

Does anyone know the possibility of cable in wrightwood?

[raddog]

MY DSL only went out once.  I have Verizon and the only time it has gone out is 2 days ago, I just reset the modem and it runs fine now.  Is anyone still having problems with the Verizon DSL problem?  The reason why I ask is because one of my friends has Verizon DSL and it is still out.

[ChessT]

My DSL service has been fantastic!  But now each day around lunchtime, the modem begins recycling continuously.  Resetting it fixes it MOST of the time, but sometimes it will recycle for hours, giving intermittent service.  Anyone have any similar story?

[Magnolia]

I just signed up for Verizon DSL a couple of months ago, and I've had problems.  Mine was down two complete days last week, and now it is sporadic.  I've spoken to others in Wrightwood and the nearby areas and they are having problems, too.  It appears that the outage is random also -- I was still down while someone just a few blocks away was up again. I have called more than once and last week they told me over 20,000 customers were having service problems, and they didn't know why yet.  In addition, I thought I had signed up for dial-up, but really wasn't -- even though one of their computers said I was and one said I wasn't.  Anyway, my friend finally got it all set up for me last week so I was able to use my dial-up when DSL was down.  I need it because I work away from home at times.  It's an extra $9 per month.  I'm not sure other services charge the extra, but it's been worth it with all the problems.  Just make sure you are truly signed up before you really need to use it.

[KW]

This recent weekend outage was the only problem I've had in a long time. Overall, I am very satisfied with my Verizon dsl.

[Magnolia]

That's really good to know.   From all I've heard, it's just a fluke.   I do appreciate it more now that I've had to use dial-up!

[hrsetrdr]

My DSL has had a few more glitches than usual here in Phelan, the past week or 2.

Does anyone know the possibility of cable in wrightwood?

Not very likely...got a looong way to string that cable wire!

[Nolena]

The modem I got from Verizon has never worked right. I've been trying to get it to work right for 2 months. Now it doesn't work at all.
I've had a very difficult time convincing the people in India that I need a new modem.
I've had no service for at least a week.
This is pretty frustrating.
Then, when I finally communicated to someone that my modem doesn't work, they tell me I can't order a new one until business hours on Monday.
I think I'll just shoot the telephone line.
 

[rdnckgrl78]

When you call Verizon DSL always ask for Tier 2 service.  They will try and convince you to work with them but if you insist they will transfer you to someone who is in the US.

[RobertW]

I've had a very difficult time convincing the people in India that I need a new modem.

What do you expect?  Here is an example of the technology used in by those people you're talking to in India:





"There's nothing wrong with your wiring!"

[Nolena]

I guess that answers that.
My new modem should arrive in a day or 2. They didn't want to admit that the old one is a piece of........junk. 

[BikingBrian]

Is the old one a Westell?

[mechanicalpencil]

I have a westell 6100 and have not had any problems (so far), except a couple times when verizons website was having problems and I couldnt access my email

[Nolena]

I got a refurbished Dell and a flat screen and a new modem. No more problems.
The previous & new modems are Actiontecs.
No internet for a week & a half.....I thought I was gonna die...

[mal]

Don't forget, there is always the library.  Internet access while they're open anyway.  WiFi in the Mexico Lindo area also....  and other areas around the village if you're stuck waiting for someone and need to get online.