Author Topic: Downed Utility Line - Frontier  (Read 2865 times)

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Offline DeweyD

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Downed Utility Line - Frontier
« on: Jan 17, 25, 11:53:40 AM »
A falling tree branch ripped the Frontier phone line off my house and now it is dangling from the pole, across a chain link fence and in the snow. Since we don't have a landline, I really don't need it reinstalled, I just want the hazard mitigated. Frontier online chat doesn't want to talk to me unless I want to establish an account. I've been given each of these numbers to call, and when I finally get a real person, they just give me another number to try. Does anyone know a different number other than 800-921-8101, 877-486-5667, 800-921-8101, 888-330-6244, or 800-987-3373? My worry is that while POTS lines are low voltage, a higher voltage cable above it on the pole could fall and energize the wires with something more dangerous, and right now, the line terminates in snow and a metal chain link fence. Could be a barbecue in the worst case scenario.

Offline lwt42

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Re: Downed Utility Line - Frontier
« Reply #1 on: Jan 17, 25, 12:47:42 PM »
My worry is that while POTS lines are low voltage, a higher voltage cable above it on the pole could fall and energize the wires with something more dangerous, and right now, the line terminates in snow and a metal chain link fence. Could be a barbecue in the worst case scenario.
Typically 48 volts, and 90 volts or a little more when ringing. 

If Frontier won't help, you might offer to call the Public Utilities Commission on their behalf.  They are supposed to keep their outside plant tidy.

Offline Bob C

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Re: Downed Utility Line - Frontier
« Reply #2 on: Jan 17, 25, 02:20:02 PM »
Well, I see that after all these years, their customer service hasn't improved one single bit

Offline Elk

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Re: Downed Utility Line - Frontier
« Reply #3 on: Jan 17, 25, 02:57:00 PM »
The local Frontier tech is Greg and he lives in Pinon Hills.
I would call and leave a detailed message including the location, description of problem and info like you are not a customer but the line is a hazard and you need help.
Hopefully he will return your call or help you get in touch with the right people.
Good luck!

Offline tlc

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Re: Downed Utility Line - Frontier
« Reply #4 on: Jan 17, 25, 06:07:30 PM »
You gave out a personal number without permission?? 

Offline DeweyD

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Re: Downed Utility Line - Frontier
« Reply #5 on: Jan 17, 25, 06:08:00 PM »
Great info. Thanks

Offline DeweyD

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Re: Downed Utility Line - Frontier
« Reply #6 on: Jan 22, 25, 03:58:11 PM »
If Frontier won't help, you might offer to call the Public Utilities Commission on their behalf.

That did the job. PUC called back and asked me to email them photos. Next day phone call from the Area Manager/Apologist from Frontier and then a call from the tech saying he'd be at my place in 15 minutes.

Offline lwt42

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Re: Downed Utility Line - Frontier
« Reply #7 on: Jan 22, 25, 04:05:25 PM »
That did the job. PUC called back and asked me to email them photos. Next day phone call from the Area Manager/Apologist from Frontier and then a call from the tech saying he'd be at my place in 15 minutes.
This works because Frontier can't change (raise) prices without permission from the PUC, and when a "rate case" comes before the commission, they look at how many complaints they've received -- not necessarily big or little, just the count.

Usually, telling them you're going to call is enough.

 

anything