It's really true. We are in the permitting process for using the telephone poles to carry the fiber into your house, so we don't have a time frame at the moment....but we are committed and the plans are under way.What company do you contract your installs out to?
Just want to tell you guys that an ad from Verizon just popped up in my email. It was for 2GB, $49/mo/ no contract if you have auto pay. They should likely be more selective as to who they send that to. cheryl o7o
here, though I don't think anyone in Wrightwood actually sees more than 3Mbps normally
Hi Wes,
can you give us a quick update where we stand now - how far that goodness-of-internet has made it into WW?
Thanks, Merlin
Facebook:
Laura Kellerman Zuber 45 mins
Yes, I work for UIA. We aren't ready to service customers yet, but the permit process is close to completion. Hopefully spring/summer will see the first section installed.
It looks like Residential should be $70 month - Bundled with Voice $95
Activation and installation (all types): Waived
Modem charge: No monthly residential equipment fee
Voice service includes unlimited calling in United States and Canada
I've read that with gigabit, the bottleneck is often at the other end of the connection. Not all websites are willing to dish out data that fast. Maybe that's why UIA is being modest? Perhaps Google and their properties will give us the full firehose.
Yup that's very true, for example my iPhone 6s can only handle 280 Mbps, so if I have 1000 Mbps or 10000 Mbps it doesn't really matter, I'll be maxed out. Most devices will be are bottleneck, not just the sites. I can't wait to have that problem lol
BTW... Dsl Extreme (routed through Frontier) is not connecting to the wrightwood.net websiteI ran an ISP for a number of years, and can confirm that there is a routing problem between Frontier and UIA.
Shop Local!!!!To which I would add "shop competent" -- cable companies and phone companies are the same when it comes to end-user customer support.
Yup just spoke to the crew putting up the fiber cable on lone pine today.
They said the service is set to be on this Nov. the fiber cable is for all 3; phone, cable tv, and internet.
so by charter replacing the cable in town....does that mean we wont be having the interference on the Ham bands?Could be. If they're doing the standard hybrid fiber/cable system, there will still be coax in the system, and the coax can leak.
November...Just in time for my birthday!!! Cant wait!! :2thumbsup: :2thumbsup:
I'm assuming this was Charter? Are we sure they're actually installing fiber rather than just standard copper? There's a big difference. I'd be really surprised if it were fiber.The big push to fiber for cable companies is the simple fact that it's very hard to meet FCC "signal egress" requirements with cable. It's nearly impossible without intensive maintenance, especially in areas with big temperature swings.
Until then i have to just imagine a day when i can watch netflix while downloading an app update to my fone!First world problems..LOL..so true! I also cannot for this splendiferous day to come !! :2thumbsup:
So, yes, it's taken a long time. Oh, such a very long time. It appears we have FINALLY broken the giant logjam we were in. Wes said he will make an announcement next week with a schedule (I believe). Thank you for your patience, your support, your interest, and we hope next week's announcement will give you what you need to know.
Laura Zuber
So, yes, it's taken a long time. Oh, such a very long time. It appears we have FINALLY broken the giant logjam we were in. Wes said he will make an announcement next week with a schedule (I believe). Thank you for your patience, your support, your interest, and we hope next week's announcement will give you what you need to know.
Laura Zuber
Newguy...
Taking you literally...80s speeds?...in 1989 I had a top-of-the-line Mac SE...pretty sure my modem was 64 kbps.
As the hippies once said, why the negative vibe, man?
pretty sure my modem was 64 kbps
I can not WAIT to dump DISH Net. I'm in section 1. Hopefully I'm one of the first to get it. I check this forum almost every day for updates. Looking forward to the installation. I'll be sure to tell everyone how customer service and speeds are from what I experience.
To put this another way, we know there is a huge bottleneck from the Frontier central office downtown and the next Frontier facility.
What UIA is offering will make sure that the bottleneck isn't between here and the rest of the internet.
To put this another way, we know there is a huge bottleneck from the Frontier central office downtown and the next Frontier facility.
What UIA is offering will make sure that the bottleneck isn't between here and the rest of the internet.
Yes very good information indeed, the bottle neck I was referring to was what ever device, computer or router he was using at the time of the speed test. They can only handle so much, unless his router and computer can handle 1gb of Internet.I don't work for UIA, and I haven't talked to them. I've read their proposal for CASF funding, as someone who spent the last quarter century doing this kind of stuff it pretty much says exactly what they're going to do.
Also I never thought of the upload being factored into the x20 faster, but that make a lot of sense.
Is the fiber cable itself called 1gb fiber? Anyone know? Like ethernet cords are cat5 and cat6.
I looked into it and most fiber is only running at 300 megabytes ( don't get me wrong that's a ridiculous amount of Internet speed, especially when you're me and have none because you don't want to sign up for a two year contract due to waiting for this fiber lol)
Anyway that's why I asked to see a speed test, curiosity to see what we are going to get here in town. If it ends up being 1gb I am going to be baffled lol.
It is Intuitively Obvious to the Most Casual Observer that Verizon was either grossly incompetent by not monitoring usage and happily selling bandwidth many times what they could actually handle, or they just didn't care since they were the only game in town.A little of all of the above. Verizon was aware of the situation, but was unwilling to spend any money to solve it. It wasn't about being the only game - they didn't want wireline any longer and just wanted to milk whatever money out of it they could without spending any money. If customers left they didn't care - you might have a VZ cell phone so you might up your data. They also get to cut jobs, union jobs, that way. There was also the matter of competence in that someone in Massachusetts decides if the money will be spent to improve the infrastructure and "let" customers again order service. The people in New England couldn't give two poops about Californians. It took local knowledge and local people, at least in one instance, to override the joker holding the keys to the proverbial castle in 3000-miles-away-Massachusetts and "let" customers again order service.
There was also the matter of competence in that someone in Massachusetts decides if the money will be spent to improve the infrastructure and "let" customers again order service.I didn't mean to denigrate the efforts of those who worked very hard to get VZ to fix a problem.
This fact shows that Verizon wasn't completely uncaring about their customers in the area, as some comments here have suggested.I didn't mean to turn the thread to a discussion of Verizon (or Frontier).
It is UIA. HHS is our subcontractor.
We have put in several poles that had to be replaced, and now they are putting in the wire between the poles. Fiber goes in next. Splicing. Then installs. Wes is waiting to make the announcement until the new web page goes in. It is nearly complete. Don't worry. It's so close.....!
Is no one concerned with the little or poor communications from "Wes"? Where's this "new web page"? If they can't get a webpage up in 10 minutes how will the provide stellar connectivity to a community? Don't mean to be a negative nelly; just calling out the obvious. Section 2 anxiously waiting!We're all anxious.
Hi, yes, sorry for the lack of communication. There are many behind-the-scenes conversations / plans/ events that take place and posting them is not all ways helpful. There was also a website redesign and growth in our other areas of business Internet that have kept us delayed in making an announcement, but not progress on the Internet. But July 11th we will launch the new website, which is complete, and allow signups.
Watch for this July 11th.
Announcement coming tomorrow, July 11th!! :2thumbsup:I feel like a kid on Christmas Eve!
Announcement coming tomorrow, July 11th!! :2thumbsup:(https://c2.staticflickr.com/4/3818/9359842534_4903af3384_z.jpg)
Still have 5 hours of 7-11-16 leftLonger if we can be flexible about time zones.
One quick question/concern: When you complete your online contract with UIA,
Where did you see this? I Can't find any page that has contract info... only the "enter your name/address/phone number and we'll get back to you" page.
Also, I'm still confused on pricing. Their website now says $39.99/month, instead of the $70/month that was advertised before. No mention of wifi extenders, or any of that any more.
Bob they will email you the info. It only took them about an hour to do so for me.
What is the 2 years agreement about also, the first website said no contracts, now it's 2 years....
[/color]
[/color]
Bob, after they email you a link to the contract, like RobertW said, you fill it out online and after you've hit "finished", you'll see what I mean about DocuSign asking you if you want to sign up for a "free" account. In my opinion, it's best to click on "No, thanks" unless you think you'll need to use DocuSign outside of your dealings with UIA.
Hi all.
There are two pricing plans. You can do a 2 year commitment at $39.99 for the first year and $64.99 for the second year. OR, you can do a month to month agreement for $70 per month.
If you would like a month to month agreement, I should have those available tomorrow.
Sorry about the confusion on that.
I will be back in the office in the morning and sending out more agreements. Look for them in the morning from Docusign.
Thanks all for the excitement. We are very excited as well.
Laura
The first month free that was advertised on the site
The first month free that was advertised on the site (until a few moments after I called and inquired about it) is not being honored. It was a mistake I was told. Just an FYI to those that are under the impression that is included.
Any recommendations as to what type of gigibit wifi router I should purchase?For nearly everyone here, when they say "router" they mean Small Office or Home router/firewall/access point.
Thank you LauraI'm paying $74/month right now with Frontier, 3 megabits down, 768 up.
I know you all have worked hard to make this all come together
I really appreciate the fact that you tried to keep the price down
At $70 per month without a contract it's only $5 per month more than I'm paying mow for 5 maps
Thank you
I'd love to sign up for the two years, and there is a good chance that I will not move away during that period - but what if I do?
Any recommendations as to what type of gigibit wifi router I should purchase?
Any answer to this question yet?It does depend a bit on what you have in your home. A couple of computers, a couple of phones, a tablet or two and streaming to a TV aren't going to tax the router much.
NETGEAR WNDR4500 N900 Dual Band Gigabit Wifi Router is what I have (currently in a box)...I think it should work but I am a technology idiot. Thanks for your advice - all of it great!!It will definitely work, and it will probably be faster than you need.
Update: Splicing is almost complete. There is still a little more work to do, and I don't have the exact finish timeframe yet, but we are very, very close to installations. I'll post as I know a bit more. No one is more anxious than we are of course. We are almost there!I saw people in bright UIA shirts working on Saturday, presumably splicing, so they aren't taking their time, they're working hard.
I like the option of high speed Internet but $70 a month is a too much for us. Can there be a happy medium between 1 GB and Frontiers speed and price?
I like the option of high speed Internet but $70 a month is a too much for us. Can there be a happy medium between 1 GB and Frontiers speed and price?
2-year contract at 39.99 for the first year?
We're in the same boat. $70 a month is too high for our budget. The $40 for the first year looks ok but then we're stuck with $65 after that. Can't afford it. Maybe when everyone switches, my DSL will get faster ;).Do you pay for TV?
My DSL is $40 and my Directv is $45 (after all the fees). I think those are pretty good, considering I have gotten good service from both. I already "splurge" on my TV after trying other options in the past. The faster internet speeds are not important enough for me to be paying that much more. Maybe in a few years when the budget isn't so tight. But for now, $70/mo doesn't work for us (neither does a 2 yr commitment).For me, $45 for TV is too high, especially since $45 won't buy the channels that cover my sport.
I'm glad everyone has a new option for internet, its about time. Competition is good for the consumer. But some of us will have to stick with the cheaper option. I'm not saying its happening here but there have been a few times now that I've seen people criticized online for thinking $70/mo is high. For some of us, it IS just too high.
Dish could lower their prices (instead of price hikes),Reduced net income.
provide people just the channels they want without making them pay for a bunch they don't care aboutReduced net income.
step up their customer service gameIncreased overhead costs.
DishTV is one entity, which makes it easy for them to change, unlike trying to change people's desire to get value from their hard earned money. Dish could lower their prices (instead of price hikes), provide people just the channels they want without making them pay for a bunch they don't care about, or maybe even step up their customer service game; any of these things would get a far better response then trying to convince people that they HAVE to purchase their services regardless of the price, or the content will dry up.Actually, they can't just sell people the channels they want.
And given that to a large extent "the market" is made up of the populace none of this ends well for us as a whole, as a country. I don't have to pigeon hole the conversation into fear-activation words like capitalism vs. communism or socialism, but I do know that if I don't pay my taxes I don't get my infrastructure. If everyone seeks to pay little or nothing, they will get little or nothing in return. Today's stale music industry is a great example. Keep the machine running.
As cable and satellite subscriptions decline, I think that model will break down. It's already starting.The money has to keep flowing. There will always be someone seeking to bundle and add-on any and everything. It will just be distributed over the internet where, eventually, they will still seek to charge you fees (my tax analogy) and since we're heavy into the whole capitalism thing they will be, by nature, ever-increasing fees. Delivering it over the web will be less efficient vs. set top boxes, but I'm wandering close to a conflict of interest on the topic so I'll end there.
I apologize if I came off as aggressive. 100% with you on the taxes; seems like a completely different situation to me, however.No apology necessary! It's good food for thought. I'm the aggressive one here since the topic hits home for me ;D . The music isn't bad, there's just a lot less diversity, and there's a lot less of it being created and distributed - we are spending less on it. Nowadays I can buy the two best songs on an album for $2-$2.50. The rest of the album was just bundled in there with the good stuff. But since I didn't give them $15 for the whole album that's a huge cut out of the revenue. The music company, their employees, the musicians all end up with less, so we get less from them in return.
Also, I kind of like a lot of the music these days.
The money has to keep flowing. There will always be someone seeking to bundle and add-on any and everything. It will just be distributed over the internet where, eventually, they will still seek to charge you fees (my tax analogy) and since we're heavy into the whole capitalism thing they will be, by nature, ever-increasing fees. Delivering it over the web will be less efficient vs. set top boxes, but I'm wandering close to a conflict of interest on the topic so I'll end there.Yes, and as a consumer, I can accept the bundle, or decide that I don't need "Discovery" enough to also pay for OWN, Velocity, etc. that Discovery forces DishTV (or whoever) into carrying -- and the other bundles that are forced into the highest tier I'm willing to buy.
So is there any word on the new time frame for installations?
I'm having a rough time with no Internet
Question: I've read the contract info, and it says that you'll install a router at the closest point of the house to the telephone pole. Can I pay you guys extra to run the fiber line all the way to my office on the other side of the house and put the router there while you're at it?I've got the same question, but since I'm in section 5, the answer isn't that urgent.
I am not happy with a 2 year contract, I like month to month... Not sure if I will do this. We have to buy a router too? and a possible wi-fi extender for $40-70 to reach all parts of your house? My internet reaches all of my house currently, why will this be an issue? Wifi capable of 100 mbps but we will get 40 to 60? 328 feet maximum ethernet cable? what does that mean?The short answer is: most phone companies and cable companies make a lot of promises which they often can't deliver.
I do not see a "no contract" option in the email I received. It asked me to sign a 2 year commitment. Please advise. Thanks.Probably best to drop UIA a note at fiber@uia.net, or give them a call.
Hi all.
There are two pricing plans. You can do a 2 year commitment at $39.99 for the first year and $64.99 for the second year. OR, you can do a month to month agreement for $70 per month.
If you would like a month to month agreement, I should have those available tomorrow.
Sorry about the confusion on that.
Seems they are a little ambitious in their timing for installation BUT I think it will get done. When? Not sure but hopefully soon. I anticipated a 2 month delay which in the grand scheme of things isn't bad if what we get is what is promised and promoted. Still looking forward to it!! :2thumbsup:
Thank you. More installs coming. Just waiting for the boss to call it and let me know. We did two yesterday as tests and all is working well so far. Hang tight....it really is here!
OK..crazy question but worth asking about. If 50% of Wrightwood drops Frontier Internet and switch to your firm, does that mean that those who stay with Frontier automatically get faster speeds? Theory being...less households on Frontier will open up faster speeds for Frontier customers?If the area is closed for new sales, if people flee in droves you would hypothetically see the area open for new sales again. You wouldn't see faster speeds. You might see more stable connections if you have fluctuating speeds or dropouts. If people flee in droves would you see any of the upgrades Frontier promised during the acquisition? Hard to say. Frontier's level of incompetence is still up the in the air, but as more time goes by it's not looking good.
OK..crazy question but worth asking about. If 50% of Wrightwood drops Frontier Internet and switch to your firm, does that mean that those who stay with Frontier automatically get faster speeds? Theory being...less households on Frontier will open up faster speeds for Frontier customers?Frontier could provide adequate service if they wanted to, they'd just have to spend more money to do it.
Hey Guys. I was third on the list for installs and had mine done today. The people at the main office are SO nice!!! (Laura) and Kyle my installer did a great job and was very personable. I had a great experience although it took a bit longer than we had expected to install. Now lets get to the good stuff! You guys want to know speeds?
Well there is wired and wireless speeds.... Wired Speeds Ranged from 930-870 Down and 900-812 Up. Yes this is Mbps!!!! ;D Wireless with my good Router was just over 200 Down and the same Up. So Needless to say it's screaming fast... Don't waste your time with anything else in my opinion. Good luck to those of you waiting!!! Hopefully things go quickly and smoothly for everyone.
Average seems to be about 6ms6 milliseconds is pretty wonderful.
Hey Guys. I was third on the list for installs and had mine done today. The people at the main office are SO nice!!! (Laura) and Kyle my installer did a great job and was very personable. I had a great experience although it took a bit longer than we had expected to install. Now lets get to the good stuff! You guys want to know speeds?
I'm sure we'd all like to know where they put the ONT, and how they decided.They are supposed to be at my place tomorrow between 8 and 10 am. I'll get pics.
Hello, we are not installing at your place but rather doing a survey to see where it should go. Then the installers will put in the drop to your house after that, you don't have to be home for that step.. then we will call and schedule for putting the drop through into your house and mounting the ONT.. testing all of your devices and making sure everything works in your house, disconnecting the DSL Wifi (which would interfere with the Fiber WiFi) and so on..
We plan on hitting all the backlog pretty hard and knocking it down in Section 1.
I will post the new schedule pretty quick. We are working on Section 2 right now and that should be about 30 days.
What section are you in?
--Wes
Hope all went well with your install today.
Give me a ring if there are any questions.
Regards,
--Wes
They are only equipped to process 150 poles per month currently if you can believe that..
If you were with Verizon, what did you do about your email?GMail and Yahoo have the ability to pick up mail from another service, like Frontier/Verizon.
Generator is not installed yet but it will be in about 60 days. It is all automatic and will kick on with the power goes out at 1300. We have a UPS that will keep it up during the generator start sequence so you will not loose a single packet.
Any suggestions on how to buy your own domain name?There are literally thousands of domain registrars. Here is an official list: https://www.icann.org/registrar-reports/accredited-list.html (https://www.icann.org/registrar-reports/accredited-list.html)
Also: if I remember correctly from long ago, I used to have a non-wireless DSL Modem that Verizon described as a "1-port router," so even though it had exactly one Ethernet outlet port, it could still assign addresses to multiple computers. When I hooked up an old Linksys wireless router to that, I had to turn off its routing features (I think they called this "bridge mode" but I may be remembering incorrectly). That way, the Linksys wouldn't be trying to set up its own addresses in conflict with addresses assigned by the Modem. Using that knowledge: if I want to set up wireless from the ONT, will I similarly need to run the wireless "router" in a non-router mode? Or, is there a better option for this purpose?Given what you described, I would treat the ONT exactly like the DSL "modem" in Bridge Mode. One Cat6 cable from the Linksys to the ONT, and let the router do whatever it is doing now.
Thank you!
A few questions about the nature of the ONT and the equipment on the customer end. Note: I may get some of my terminology wrong, so please forgive me if something I say doesn't make sense or if I get too wordy...but I'll do my best.
My house is currently wired with Cat5 Ethernet going to almost every room. I currently use Verizon/Frontier DSL. Their DSL Modem doubles as a 4-port router, as well as a wireless router.
So, I take 2 of the outlets from the Modem and wire them into a pair of 8-port gigabit switches to split up the signal and feed the Ethernet ports in my house. As I understand it, a "switch" is a "dumb" device that just passes signals around, while a router assigns addresses to each device, etc.
I think I read somewhere on this thread that the ONT has 4 Ethernet outlet ports. Does that mean that the ONT does the routing job of assigning addresses, etc. and I'll still be able to use my "dumb" switches to pass Ethernet to the rest of my house?
Also: if I remember correctly from long ago, I used to have a non-wireless DSL Modem that Verizon described as a "1-port router," so even though it had exactly one Ethernet outlet port, it could still assign addresses to multiple computers. When I hooked up an old Linksys wireless router to that, I had to turn off its routing features (I think they called this "bridge mode" but I may be remembering incorrectly). That way, the Linksys wouldn't be trying to set up its own addresses in conflict with addresses assigned by the Modem. Using that knowledge: if I want to set up wireless from the ONT, will I similarly need to run the wireless "router" in a non-router mode? Or, is there a better option for this purpose?
Thank you!
Part of the standard install.
In this case the ONT will have a switch, but because it's in bridge mode, acting only as a modem, only one port on that switch will be live to the DHCP server which provide connection information (IPs, Subnets and DNS) to the router which is connected to that port. This can be either your own home router, or the one that UIA provides.I haven't asked because I'm months from installation (and I need a static IP), but is the address assigned via DHCP, or some other method?
We run our own switch so the packets do not go out over the open Internet as they do with the other services mentioned, which might be subject to network congestion along the way somewhere with Vonage or Ooma for example.. For the most part these service work well, but your milage may vary.
Thanks in advance for answering all our questions!
Hello.. here is the Wrightwood Headend. Yes, real bamboo floors!Can I borrow the printer sometime? <ducking>
Sounds like it should happen next week then RobertW. Let me know how the install goes RobertW.
Regards,
--Wes
Cisco Linksys e6400 I was going to use and when on the phone with you, you'll remember you questioned whether it was truly a 1 GHz router or not.I looked up some reviews on this router and they are mixed, on Amazon at least.. But the proof is that if it works well for you then I'm happy!
I believe his name was David and Robert were the installers. Great guys, very courteous, professional and they knew what they were doing..That's what I like to hear! Good for them and UIA. I will let them know.
Working on it.
--Wes
Hello.. here is the Wrightwood Headend. Yes, real bamboo floors!
I will get an pic of an ONT later.
Regards,
--Wes
Do you mind if I DM you some technical questions?
One of these days, I'll plug my computer directly into the new UIA Ethernet to test the real speed coming into the house.If I might suggest: never plug a computer directly into an unfiltered ethernet connection with a public IP.
I know that we can't please everyone. But I would rather go a bit long on this while I work to make it shorter.I completely understand, and I'm sure you'd be hanging fiber off the poles like crazy if Edison/JPA would grant permission in a timely manner.
Regards,
--Wes
Hmmm. This presents a problem. My family moved to Wrightwood at the beginning of September and I figured the timing was perfect for this new fiber. We don't have any internet because frontier isn't accepting any new customers, satellite is a non starter and our phones get terrible internet reception. It's been like time warp back to 1992 ;) I'm not really sure what to do. I'm in section 4 and with no date at all, that's pretty discouraging.
Hmmm. This presents a problem. My family moved to Wrightwood at the beginning of September and I figured the timing was perfect for this new fiber. We don't have any internet because frontier isn't accepting any new customers, satellite is a non starter and our phones get terrible internet reception. It's been like time warp back to 1992 ;) I'm not really sure what to do. I'm in section 4 and with no date at all, that's pretty discouraging.I'm not recommending this specific item, it's an example:
Hmmm. This presents a problem. My family moved to Wrightwood at the beginning of September and I figured the timing was perfect for this new fiber. We don't have any internet because frontier isn't accepting any new customers, satellite is a non starter and our phones get terrible internet reception. It's been like time warp back to 1992 ;) I'm not really sure what to do. I'm in section 4 and with no date at all, that's pretty discouraging.When we finish section 2 I will update with a better date for section 4. We are working hard to combine some items together..
We don't have any internet because frontier isn't accepting any new customers, satellite is a non starter and our phones get terrible internet reception.It's also worth calling back and checking with Frontier from time to time.
I hate to gloat but this is UIA wireless and it's awesome. ;D
(http://www.speedtest.net/result/5723568338.png) (http://www.speedtest.net/my-result/5723568338)
Now, the performance is competitive with satellite, just to set your expectations. Satellite might be slightly better. Watch out for things like 2 year commitments.
I got 850mbps wired and in the 80's to high 20's wireless. I'm pretty happy!
I hate to gloat but this is UIA wireless and it's awesome. ;D
(http://www.speedtest.net/result/5723568338.png) (http://www.speedtest.net/my-result/5723568338)
As I understand it when when our office moved last year down the street, Frontier (Verizon) was out of "slots" (for lack of a better term) for new hook-ups. We were just moving down the street and although we already had DSL with Verizon, they weren't going to give us our DSL back in our new location. Fortunately the local employee helped us out. For new people moving to town, they can't get DSL because there aren't any slots left. But with Verizon/Frontier customers moving to UIA, I don't see how they can say there aren't any openings - because there are now and will be lots more!The term is "ports."
Anyone have some advice on verbiage I could use while talking to them to get somewhere?
Wonky DSL is just a "Wrightwood thing""Wonky" is being incredibly positive. It's very dialup-like.
No one said anything about a 2 year commitment when I signed up, but it says "2yr" on the bill.
I have seen this before.. I worked on this with someone.. We got an LOA (Letter of Authorization) from the customer which allowed me to work on my customers behalf with Verizon. I challenged the agreement claim and asked for proof. Of course they had none and soon they simply stopped communicating entirely.Been there, done that.
Well so far nothing from Frontier. Even had some higher level players in the game and still no service. I'm probably going to just throw in the towel. The limited cell data reception we do get is getting really expensive. Really, REALLY don't want to get into a contract with satellite internet. Guess I'm just left to wait for UIA.
Well so far nothing from Frontier. Even had some higher level players in the game and still no service. I'm probably going to just throw in the towel. The limited cell data reception we do get is getting really expensive. Really, REALLY don't want to get into a contract with satellite internet. Guess I'm just left to wait for UIA.
I mean to be fair telecom is notorious for terrible support so you don't have to do much to compare favorably but your guys are setting a pretty high bar.I think what you're seeing is the difference between a Telecom Company and a Service Provider.
I mean to be fair telecom is notorious for terrible support so you don't have to do much to compare favorably but your guys are setting a pretty high bar.
I firmly believe that one can have great support and treat everyone with dignity and common sense and still make a buck. We have been doing just that for almost 21 years now.
Can you hurry? I'm in Section 5 and not sure if I'll survive until my fiber arrives.... ::) ;)Installed fiber....
If you live in Zone 5, that ain't funny! :-PI do live in zone 5, and it's kinda funny.
OK...it's KINDA funny. But I too live in Section 5, and I'm just as desperate as KW!I feel your pain. I've never seen a wired connection as bad as my cheezy Frontier DSL.
Wes, (I know you'll be reading this) your guys did a great job both providing a great customer experience and representing your UIA team. It's great doing business with a company that actually cares about its customers and the services it provides.
Mornin'. Can someone tell me if UIA is internet exclusively? I keep hearing smatterings of "fios" & the like.
I can get most of the cable offerings through SlingTV if I want it for $40-ish.
I chose the middle package for $25. per month and I have to say it works well. Everything loads fast and just seems to work. The agreement is month to month for Sling. Pretty inexpensive way to watch TV.Unfortunately, my sport (when it's on TV) is on either NBCSN or ESPN3 -- as I remember, they're in different SlingTV packages.
Correct me if Im wrong but I think "take it or leave it" attitude with internet and TV broadcast is due to the fact those services aren't considered as "essential service" and therefore they are not as tightly regulated as gas, electricity and water.
As a result of a combination of regulatory actions by government and actions by AT&T, the firm eventually gained what most regard as monopoly status. In 1907, AT&T president Theodore Vail made it known that he was pursuing a goal of "One Policy, One System, Universal Service." AT&T began purchasing competitors, which attracted the attention of antitrust regulators. To avoid antitrust action, in a deal with the government, Vail agreed to the Kingsbury Commitment of 1913.
Most of the Fiber is in for Section 2. Still have a bit more to do.. but getting there.
Have to build the Cabinets (working on this Friday), splice and test.
Moving along.
Regards,
--Wes
lwt42, I like your attitude!! ;DYou know, we can complain, we can argue that the section lines are wrong, but what's the point?
I would also like to point out for people that want another tv provider to also look at Playstation Vue.
Don't worry about the name Playstation as you can stream it on multiple devises such as Apple tv, Fire tv, Chromecast, Android, IOS, PS3, PS4, etc. I've read multiple people prefer it over Sling Tv, and it has DVR unlike Sling. However, both have trial runs to find the one you prefer and to see which has the better tv package for your needs.
It seems most providers are going the internet route and in my opinion is the future.
Plus, cant wait to get internet installed. Hopefully-Section 2 goes live on the 1st!
Count your blessings, Jud.Don't forget the Joint Pole Authority, and permits for each pole individually. They're probably the biggest bottleneck.
I live in zone/area 5, I'll be suffering WAY longer than you, ha! :)
Reason for delay? Weather/the white stuff. Cold/flu season, installers call in sick... I'm surprised December installations happen AT ALL at 6000 feet. Cut 'em some slack!
Don't forget the Joint Pole Authority, and permits for each pole individually. They're probably the biggest bottleneck.
Good things are worth waiting for ;DYes, but not always easy to wait for.
With all the new internet technologies, and streaming TV/Audio, VOIP, and everything else... I wonder how many years before we start saying "Man, internet in Wrightwood sucks... we only get 1 Gb service here"
With all the new internet technologies, and streaming TV/Audio, VOIP, and everything else... I wonder how many years before we start saying "Man, internet in Wrightwood sucks... we only get 1 Gb service here"
Nice thing about Fiber though is that it can already do 10 Gig or more.
Regards,
--Wes
With all the new internet technologies, and streaming TV/Audio, VOIP, and everything else... I wonder how many years before we start saying "Man, internet in Wrightwood sucks... we only get 1 Gb service here"I suspect that it'll be about two standard eternities.
Had to work fast to catch this screen shot..Took about 20 seconds..
(http://cochise.uia.net/wzuber/public_html/iphonedownload.png)
Regards,
--Wes
| Date | Download (Mb) | Upload (Mb) | Latency (ms) |
| 12/2/2016 10:44 | 66.724 | 52.749 | 21 |
| 12/2/2016 10:43 | 56.94 | 56.845 | 18 |
| 10/14/2016 13:47 | 60.632 | 57.253 | 8 |
| 10/14/2016 11:33 | 64.623 | 55.293 | 8 |
| 10/14/2016 11:25 | 51.942 | 68.347 | 6 |
| 10/14/2016 06:07 | 6.433 | 1.141 | 39 |
| 10/9/2016 12:13 | 5.625 | 1.221 | 39 |
| 9/1/2015 15:22 | 6.748 | 1.092 | 107 |
| Date | Download (Mb) | Upload (Mb) | Latency (ms) |
| 12/2/2016 11:07 | 90.18 | 94.10 | 5 |
2/2/2016 11:07 90.18 94.10 5
When are the downtown businesses on Park & Evergreen going to be getting UIA service? I have seen the numbered zones, but no mention of the heart of the business section or the cost?
If businesses leave Frontier, do they get to keep their number (for Vonage or similar)? If not, they may be reluctant to add UIA cost. I imagine most of the shops are on tight margins.
If businesses leave Frontier, do they get to keep their number (for Vonage or similar)? If not, they may be reluctant to add UIA cost. I imagine most of the shops are on tight margins.I used a couple of VoIP providers for this a few years ago and they work well generally (if the latency isn't awful, like Frontier).
Word of caution to those switching from landlines - if the Internet is down for any reason you will not have VOIP service.
Will S2 have service by Christmas?
not when the agreement was signed
I couldnt be more happy with this service
Is going on to the next section contingent on getting all of the section 1 and 2 hookups done first?
IOWs, would a "johnny come lately" in Section 1 or 2 will have to done first prior going onto the rest of sections?
How is Section 2 looking for going live tomorrow on the 15th.
Serious Netgear vulnerabilities;
Our Company will NOT use Netgear as we've had too many issues. I always recommend Cisco routers and switches.When not using Apple products at home (knock silicone, I've replaced an Apple router due to defect), I'm an ASUS fan here at the lab - routers and switches. The electronic discard in our lab has some dead Linksys routers that didn't last long at all. Will never buy them again.
When not using Apple products at home..I have enjoyed the Apple WiFi access points over the years.. I have one at home and at the office in Wrightwood and they are consistently fast. I can get 400 to 600 Mbps out of it if I an reasonably close.. pretty good, but sadly Apple is getting out of that business.
I have enjoyed the Apple WiFi access points over the years.. I have one at home and at the office in Wrightwood and they are consistently fast. I can get 400 to 600 Mbps out of it if I an reasonably close.. pretty good, but sadly Apple is getting out of that business.
I am about to receive the Google Whole Home Coverage Router package https://www.amazon.com/gp/product/B01MAW2294/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1
Like a lot of people we have a 2 story home up here and it is hard if not impossible to get the entire house covered with one WiFi. There is always some trade off. I thought I would get one of these packages and try it out. I did run an Ethernet wire to my TV and boy that is just so good. I am wondering if the Google WiFi can bridge over the Ethernet, that would be nice.
Regards,
--Wes
Section 3 started yet
Makes me a tiny bit crazy when I see that the Google offering (which is a router and two access points) imply that it's somehow different than a router, but that's marketing for you.
Funny the router I have from Verizon/Frontier covers my two story house, front and back porch and garage. Just wish the service was better. Hope the new companies routers do the same.
Just curious.. how long does each splice of fiber cable take?
We are opening a maintenance window on Wednesday the 21st from 8am to 12pm. The Internet will be down for Section 1 during that time. We are splicing in Section 2 to our main feed. We will not need to do this for subsequent sections however.
11:20am, and no outage happened yet. Is it still going to happen?
I think it is more then that and I think they are on to something.
I bought one of the three packs and played around with it last night and tonight. Works pretty well I would have to say. It has a very easy setup method. You download an app on your phone and that controls everything from the install to the ongoing maintenance. And wow.. automatic firmware updates! Holy smokes, someone besides Apple is thinking about it? This is increasingly important due to routers being pretty easy to hack out.. Automatic updates will prevent mistakes in the code from persisting, this is a mighty good thing.
11:20am, and no outage happened yet. Is it still going to happen?
I have enjoyed the Apple WiFi access points over the years.. I have one at home and at the office in Wrightwood and they are consistently fast. I can get 400 to 600 Mbps out of it if I an reasonably close.. pretty good, but sadly Apple is getting out of that business.
I am about to receive the Google Whole Home Coverage Router package https://www.amazon.com/gp/product/B01MAW2294/ref=oh_aui_detailpage_o03_s00?ie=UTF8&psc=1
Like a lot of people we have a 2 story home up here and it is hard if not impossible to get the entire house covered with one WiFi. There is always some trade off. I thought I would get one of these packages and try it out. I did run an Ethernet wire to my TV and boy that is just so good. I am wondering if the Google WiFi can bridge over the Ethernet, that would be nice.
Regards,
--Wes
Would you have - by any chance - experience with the ubiquity access points?
They work very well. You need PC to set them up.. you can disconnect from it afterwords but you manage it with their Windows App.They have a phone app. that will set up (but not manage) them. Last time I looked the phone app. was not well publicized.
They have a phone app.
If it is bridged I don't see how this would work..The phone app. needs to see the QR code label on the AP to configure it.
Oh I misread your post.. Your talking about the Google WiFi.. that's right it uses the QR code to get everything setup. Works pretty good..
I would say they are really two different products.. The Ubiquiti stuff is more of a specialty product that can take many more connections and plus can be configured to shape bandwidth based on user profile.. much more suited to a commercial environment.
Google WiFi is really nifty and I am excited about it because it is clear they have thought about the home user and the problems of covering an entire house with WiFi. I am doubly excited because we at UIA will benefit from these types of easy to use products. It frustrates the user to walk them through some lousy interface over the phone.. difficult and time consuming.
I am liking the Google product more and more. I discovered that I can see how much bandwidth is being used by my network over my phone for example.. neat.
Regards,
--Wes
Wes - that sounds as if you already have the Google Wifi - so far I have only seen that I can get on the wait list to hear when it's released. Do you have an insider source for it :-)
I'd like to see if it's possible to keep my home phone # and somehow use it through the new fiber.
I'm in Sec. 3 and am looking forward to having the 1 GB fiber installed. I'm so sick and tired of Frontier and their home phone coverage and I'd like to see if it's possible to keep my home phone # and somehow use it through the new fiber. Is it possible for me to both call out and receive calls on an internet phone? Anyone already doing this?
Got a call today that Frontier has scheduled me for Jan 5th!!!The holiday + the weekend + the first season that actually resembles a winter in 5 years is what leads to a Jan 5th date. There are 4 straight days of rain forecast to start next Thursday (forecast keeps varying with more or less rain) so like many utilities, including those that are fiber-based, delays will probably continue until Southern California has a couple week dry spell. There were rainy seasons with Verizon where customers had to wait three weeks. Three business days is pretty decent, in my opinion, but it's all the rage to be down on Frontier so there's that. I'll take the rain over a 24 hour turnaround when my internet goes out any time.
People have a legitimate complaint against FrontierSome do, but as an example I had a relative who was spitting mad at Frontier for some perceived issue they were having. That relative unwound pretty quickly after I found that the error was theirs, not Frontier's. Truth is that there is a perception issue now that Frontier wont live down for a very long time if ever. They haven't done much to fix it either. But let there be no mistake, many consumers are turning their ire level straight up to 11 at the slightest problem. Hopefully time will work that out. If not, you'll have one less broadband/phone competitor soon.
I suspect it's because Wes sees our community...where Frontier sees all of North America. Frontier doesn't consider that our individual trees make part of an entire (San Gabriel) forest, so to speak...It's because UIA is a service provider and not a shareholder-driven regulated monopoly.
I suspect it's because Wes sees our community...where Frontier sees all of North America.
But since one storm around that time my sprint data sucks. Many calls to them and they were not able to fix it.
I bet this is from the Snow players.. a cell sector can only deal with so many connections at once.. They build the gear to accommodate the average..
Regards,
--Wes
Wes, we all hear how regulation affects small business, as our local hero, what do think? Please hook me up
Any news on a timeline for the rest of the sections?
Any news on a timeline for the rest of the sections? I was never able to get any internet service at all since September. Now my Sprint signal has completely died at my home for apparently no reason. I'm without phone or internet. I really can't keep this up for too much longer. When we moved in the dates for section 4 were manageable. Now that we've gone was past that window and it appears even the current windows are breaking down I'm not really sure what to do. I really don't want to sign a contract with a satellite company but even paying bills has become an incredibly frustrating chore of wandering around the house looking for a sliver of 3g I can use to log onto a website for two or three minutes.
Any news on a timeline for the rest of the sections? I was never able to get any internet service at all since September. Now my Sprint signal has completely died at my home for apparently no reason. I'm without phone or internet. I really can't keep this up for too much longer.
Yes I've been looking hard at that weboost. My actual house is just east of the top of pinyon Mesa so I can't get the signal from the village. My spa on the other hand is right at the top. If we go up there we can get a few minutes of reception. I'm seriously considering getting the weboost because it will even help friends and family that visit because in theory it works on almost all carrier bands.The fact that you can move around and get signals for a few minutes here and there means you're on the fringe, and just a few dB more and you'd be golden. You don't care if it's coming from the Village or someplace else at this point, we know it's there, and the directional antenna will give you an idea where.
I ordered a couple of those 3 Pack Google WiFi Mesh Routers.. have them in stock in case someone wants one. Cost me $299, so would just pass that through.
They seem to take a while to get...
Regards,
--Wes
Do you have any opinion on those?
I have not tried the Netgear.. but I don't like their sloppy security in general.. Have not tried the LinkSys either, I will have to give it a shot.. the Google Mesh is so easy to setup, it will be hard to beat in this area.
I should try it though.. The Google WiFi auto updates the firmware which I really like.
Regards,
--Wes
I haven't seen anybody mention Charter lately. I know some people have no internet at the moment, are understandably frustrated, and are waiting for UIA to come to their area. I'm in Section 4 and decided to upgrade from Frontier to Charter. It's $39.99/mo for 100Mbps service with no contracts. I still will be switching to UIA the second it comes to my neighborhood because Wes has been so awesome on the forums here and I prefer to support local business, but I can't stand my slow Frontier internet any longer.
If you call them and they tell you it's not available in your area, then call back again later and talk to somebody else, because it's definitely available here now. I think our addresses don't show up because of the way the mail service is up here.
I'm in section 3, what time frame should I realistically expect till we go live?
Where about are you in section 4? I'm up against the hill and haven't seen Charter up around here, would definitely be a good holdover until UIA is live and ready.
Desmo: how long did you have to wait from ordering to getting it?
Welcome to the 21st century, John :)
Can you maybe update the website with the dates?
Does ordering a "Rough and Rowdy"
Section 2
(http://www.speedtest.net/result/5984375789.png)
Not the other way around. This feels a bit like it's unraveling.
Do UIA and/or Charter offer static IP addresses? Or at least not the always changing IP address with PPPoE through Frontier.UIA does. I'm sure Charter does if you buy a "business class" connection, at a higher price.
Also, I see on the UIA website: "Gigabit WiFi router rental $4.95 per month" - but I don't see anything about the modem. From my limited research, is there even a modem to speak of, like there is with DSL or cable? How is the fiber connection terminated to the house.There is something called an ONT. Laser in, Gigabit Ethernet out. It needs to be mounted inside near power.
There is something called an ONT. Laser in, Gigabit Ethernet out. It needs to be mounted inside near power.
For $5/month, UIA will supply a router and manage it for you. If you aren't up to speed technically or just don't want to bother with it, this is a really good idea.
If you are, it's a very normal plain vanilla Ethernet connection. DHCP if you don't have a static IP, the same or simpler if you have static addresses.
Do UIA and/or Charter offer static IP addresses?
So it looks like I could be up and running quickly by going from that Ethernet connection to my existing router. I'm guessing I wouldn't get gigabit speeds, but it would still be many times faster than Frontier (and faster than my cable internet down the hill). Then later on (well, sooner rather than later) I could upgrade the router to get the full speed.Depends a little bit on your existing router.
Could you do me a favor please and ask Kayla to respond to my emails?
Laptop is HP Envy purchased less than 3 years ago. Not sure about wireless card. I'm more plug'n'play ;D
I have whatever equipment UIA used and setup. My 'connected' speeds to my laptop hover around 300 up and down speeds, but my wifi is around 93 download and 43 upload. It's ridiculous and my streaming cuts out- just like with the old internet but not nearly as often. Wifi devices are approx 12' from router.According to Netflix, you need 5 megabits per second for HD quality video.
These speeds are not close to what others are getting...
'm sure UIA can send someone out to double check that you're getting the speeds you should be though.
I am estimating 6 to 8 weeks.
Regards,
--Wes
So I take it we are no longer on track for February 15?
All of this talk about section 3 makes me wonder about section 2. We are there and have not had ours installed yet.Probably best to ask UIA directly, either by E-Mail or call the office.
is there a good email contact for UIA? I too am curious as to the progress of section 3 and want to make sure I have all my ducks in a rowThey've mentioned "fiber@uia.net" before.
No, I'm not but having Charter, UIA and Verizon seems ridiculous.For what it's worth, I "pulled the plug" on cable a couple of years ago. What I get comes through Netflix or Amazon Prime. I'd use SlingTV or DirectTV now if Frontier's bandwidth was better (Netflix and Amazon have big enough buffers that most of their stuff works most of the time without buffering).
Anyone know if you have to use the UIA router
We've gone radio silent. Anyone hearing anything?
We've gone radio silent. Anyone hearing anything?Yes.
My Frontier DSL could be the worst connection I've ever seen. It's not the speed, it's the latency.
(section 3 here)Makes no difference to me. I've dealt with Spectrum in the past, and do not wish to deal with them again.
All of wrightwood should have Charter internet now, I called them up and had 100mgb internet the next day for 39.99...
I also called about section 3 and asked if it would be worth it to go with Charter for now... she hinted it may be more than a month more... Anyways I'll switch back when it's time because for the same price I can get 1gb internet but until then I got to say this is pretty great!.
Hope this helps the struggle. :P
I know we've all discussed the whole situation with best intentions falling apart because of uncontrollable circumstances, but UIA could tell me installs begin next week and I'd be just as likely to believe that as next year. Dates no longer have any relevance.A bit over 47 years ago, I decided that working in computers would be a good idea.
according to wrightwood.net I should have my fiber connection already...Wes hasn't been on the forum since early February. I E-Mailed a question to Fiber@UIA.NET and got a better answer than I'd hoped.
Section 3: February 15, 2017
Where is is???
Here's what I learned:I'm rooting for everyone in section 3 because I'm in section 5.
We are currently running the fiber for section 3. As soon as this is finished, we will then splice and test each terminal. We will post to the Wrightwood.net page soon with a better timeframe for installation.
Makes no difference to me. I've dealt with Spectrum in the past, and do not wish to deal with them again.
I don't know when the last time you dealt with them was. For me, it was over a decade ago and I absolutely hated them. When I signed up a couple months ago, they were actually very helpful, to my surprise. I even had an issue with my speeds that ended up being something with the router and they had it switched out for a new one the same day. I still intend to switch to UIA as soon as I possibly can, but it's definitely been worth having Charter in the meantime. Just food for thought.When things go easily, most companies will measure up well.
Man I wish I knew what you guys did two years ago.... I was without any internet for two years because at the time Verizon DSL would not take any more customers.When I moved, I talked to several Verizon reps before I got a good one. She said that the central office had to be "open" to write the order for my new place, but they absolutely would do that to accommodate an existing customer.
There is something called an ONT. Laser in, Gigabit Ethernet out. It needs to be mounted inside near power.
For $5/month, UIA will supply a router and manage it for you. If you aren't up to speed technically or just don't want to bother with it, this is a really good idea.
If you are, it's a very normal plain vanilla Ethernet connection. DHCP if you don't have a static IP, the same or simpler if you have static addresses.
Does anyone have a photo of the ONT?
I'm hoping they can install inside my crawl space - easily accessible, just inside the door where the space is 4 feet high.
Does anyone have a photo of the ONT?Here you go: http://www.wrightwoodcalif.com/forum/index.php/topic,23096.msg312895.html#msg312895 (http://www.wrightwoodcalif.com/forum/index.php/topic,23096.msg312895.html#msg312895)
I'm hoping they can install inside my crawl space - easily accessible, just inside the door where the space is 4 feet high.
I wonder if there is any news on the installation schedule for section 3.Probably best to E-Mail Fiber@UIA.net.
I asked, and got several answers, including one from Wes that sounded encouraging, including some very rough idea of a schedule. It was good news.
Any guesstimate about section 5? ???I have a personal guesstimate, based on what Wes said. He didn't give me a date.
We're in section 3 and haven't heard a word. Anyone here in section 3 had an installation done?They are definitely hanging fiber in section 4.
Some of our terminals for section 3 do meet on the edges of section 4, but we have not begun running fiber for section 4 just yet. I promise we are not going out of order on any of our sections.Hi Kayla,
No, not any more.Excellent news!
Of course not! Section 5 has some underground and some aerial so it requires different permits, but we are working on it.Maybe the underground part should be section 6? <ducking>
Hi lwt42,
Yes you did! We are not installing homes, but we are installing the fiber on the lines. Section 3 will be up and running in the beginning of June. I will personally be calling all of section 3 that signed up to give an exact date. Again, thank you all for being so patient with us!
Dare we ask for a date for section 5? Especially Lark west of the Catholic Church?
Here's the PUC filing: http://docs.cpuc.ca.gov/PublishedDocs/Published/G000/M186/K810/186810851.PDFFor those of us still cursed with Frontier service, in addition to CAF money from the FCC, we're all getting hit by a $2.00 high-speed internet fee to help offset the cost of improving our service -- according to Frontier.
Translation: Frontier had no right to object to the project because they didn't serve any or at least a portion of the proposed area, and, ironically, couldn't manage to show up on time. ::)
....and here is where the filing describes just how lousy the service that Frontier was stating they would provide would be versus Race's 25/25 and 1gig service:
A pathetic showing by a company that truly is incapable of getting it's act together, and apparently EVERYONE knows it.
I just have 1 more day with Frontier...ONE more!!!! UIA install tomorrow! Although Frontier hasn't seemed that slow lately....maybe I am just used to it.Frontier's problem here is that they don't have enough total bandwidth between here and Victorville, so each time a customer leaves for Spectrum or UIA, Frontier does get better. I'm not seeing the horrible latency that I used to see.
I'll have to figure out why picture didn't post....
Still waiting to see any trucks to come by in Section 5......
Is there any chance that I could instead use the 30-minute free wiring/labor effort to have your guys try to repair the line/jack that is currently installed in my house? If they find that it is more than a 30-minute job, then given an estimated cost I'd be able to decide if I wanted to pay for that or just settle for putting the wireless router in the garage near the ONT (which I think would still provide coverage for most of the house).
Starting to work on Section 5 next week. We have some Fiber up there but just getting going.
Section 4 Fiber has everything run, waiting for terminals and other parts then splice.
--Wes
I recognize it's a lot to ask but do we have any dates at all for installs in section 4? I've been seeing lot of hark working UIA employees in my neighborhood the last week.
Will the first Section 5 install occur before the first snow? :)
If it snows by October then, no. :)When should we expect snow? :-)
Finally, finally, finally, finally....finally I see a UIA truck in Section 5! :2thumbsup:I can corroborate the sighting! Woo Hoo!
So I initially signed up last September. Anyone know a way to check if that sign up is still valid? I haven't received a call to schedule install yet in section 4.Email Fiber@UIA.net?
I emailed. They said sorry, we're booked. Maybe in two weeks. They said it was in signing order. So I guess enough section 4 folks signed up before I did a year ago that they're booked with those installs. Maybe they could have included that stipulation in the blog post that specifically states that if you're in section 4 you'll get a call on 9/5? You know, I've had Spectrum for a few months now and they're actually working just fine. Do I really need to be chasing down a company to beg them to give me service?In all fairness, the blog post does say they'll be making calls starting on 9/5.
I'm really confused. There is a repeating pattern here. I get told something. That something doesn't happen. I express frustration. It's explained to me why my expectations were unrealistic and I decide it's best to keep quite. Is this a Dilbert cartoon and nobody told me?Life does imitate art -- and Scott Adams is definitely an artist.
I understand where you're coming from. I actually see it as people not taking this professionally enough. I'm not taking it personally. I just have a level of expectation when it comes to the companies I decide to give my money to on a monthly basis. Being a consumer in the United States, I sort of have that right. On a side note, UIA called me, apologized for the confusion, tried their hardest to answer all my questions and some how managed to get me an appointment for install. That's all I expected from the beginning. Unfair expectation? I guess that's up for debate.You referenced Dilbert, and I read where Scott Adams asked readers to contribute things that their "Pointy-Haired Bosses" asked.
I understand where you're coming from. I actually see it as people not taking this professionally enough. I'm not taking it personally. I just have a level of expectation when it comes to the companies I decide to give my money to on a monthly basis. Being a consumer in the United States, I sort of have that right. On a side note, UIA called me, apologized for the confusion, tried their hardest to answer all my questions and some how managed to get me an appointment for install. That's all I expected from the beginning. Unfair expectation? I guess that's up for debate.
I'm just glad Section 5 will soon happen. I'm tired of feeling envy, it's a corrosive emotion ?It's pretty awesome to walk through the neighborhood and actually see progress.
Whoo Hoo! Install went great . . . they showed up a little early, were fast, courteous and put the ONT in the closet as we asked. Here are the results on my MSi laptop using our Asus Gb router.8 Millisecond Pings! I can hardly wait.
Thanks UIA! You've been great even in light of a bunch of frustrated residents like myself with foot in mouth disease. Looking forward to the relationship.
We tested the speed using Gigabit wired LAN (CAT 5e). Wi-fi speed was slower, even though the Asus Router is AC 1900 (600 + 1,300) rated and MSI Laptop also has AC wi-fi network. It just shows some of the limits of our home network, as we go faster and faster. I found some of the patch cables, that connect laptops to LAN Gigabit Switch to be CAT 5 only, so I ordered a few CAT 6 cables today. I hope this helps.
Even at the 700+ mpbs, that's light years ahead of anything Frontier would ever offer... I'm also guessing Spectrum can't match those speeds.
Thanks Wes!
Thanks to all the people I worked with from UIA today (on the phone and in person)!
And Thanks to all the others on the UIA team that made this happen!
We are in section 4 (the underground utility part of it) and have been patiently waiting while paying big bucks for Verizon wifi since we moved here over 2 years ago. Any update on when our infrastructure is going in? Or are we going to be dead last after the rest of WW gets done?
Not to be winy but any idea on when section 5 will be ready to go? Would really like to speed up with UIA
Thanks
Fire Scout: if there was a snarky, whiny email contest yours would be a strong contender. You'll get it when you get it. If that outrages you, vote with your wallet and stay with the competition. Patiently waiting...for 2 entire years! Hmmm, where did I put that box of medals...Well Cheapskate, thanks so much for your input. I am exercising extreme restraint in responding to you. It was not meant to be either snarky or whiny. Nor was it directed at you. Mind your own business.
It's true, we are late on the underground over there. We are working on a schedule. I won't lie, it is a challenge and hate the idea of beating up my horizontal drill in the Wrightwood rock but we have committed to it, so we will do it. We will try to beat the Winter.. The drill is busy right now in Helendale completing some sections that have been waiting same as you guys. Sorry about the wait.Thank you for the info. For the record, and since I have been accused by others here, my question was legitimate. I was inquiring if our section would be done after the rest of the town was completed. Don't see the harm in that.
Regards,
--Wes
Thank you for the info. For the record, and since I have been accused by others here, my question was legitimate. I was inquiring if our section would be done after the rest of the town was completed. Don't see the harm in that.I'm just playing armchair quarterback here. It's entertaining, just like when you're watching football and trying to predict the next play.
If anyone is last, it seems logical that it'll be the folks in L.A. county.
Code: [Select]If anyone is last, it seems logical that it'll be the folks in L.A. county.
The public easement is mostly County agnostic. But your point is that it is last.. We haven't decided yet. Might take us about a week to drill and pull fiber for the LA County side that is missing poles.. Probably about two weeks for Pacific Crest. It is a lot of work - we have to set boxes there also, one for every two homes. Not complicated just lots of manual labor and time.
Installing is another issue as there is no conduit from the street to the house in the LA County area for sure. Luckily fiber does not have to be that deep. When it comes to underground everything in Wrightwood is hard.
It really is a question of logistics for us. Helendale folks in the business section have been waiting a very long time - to long. It isn't much more additional revenue for us but like Wrightwood the town has been good to us and we owe it to them to get the business section done out there. We are making good progress and I hope to have the drill rig up here soon.
For what it's worth I don't think Spectrum is going to drill up here.. We own our own drill, which gives us certain advantages. They hire subcontractors at around $30 to $36 per foot - because Wrightwood is hard on equipment and it's far away from everything equipment wise. It's about double the price up here as compared to down the hill. That amount of money adds up really fast.
Drilling is indeed last because we have a backlog of customers that are pole accessible.. we can get the done much more quickly then drilling so we are attacking that end first.
Regards,
--Wes
Fire Scout: if there was a snarky, whiny email contest yours would be a strong contender. You'll get it when you get it. If that outrages you, vote with your wallet and stay with the competition. Patiently waiting...for 2 entire years! Hmmm, where did I put that box of medals...
My guess was that, everything being equal, you'd do the underground part of section 4 before the underground part of section 5.
Nice to see fiber being strung in section 5 today.
The guys are working hard. Already a couple of miles of Fiber up there..My wife won't let me stalk the UIA crews so I don't claim to have seen all the work done, but it looked like they were moving right along.
--Wes
The guys are working hard. Already a couple of miles of Fiber up there..
--Wes
They're making more progress today:
Those of us in Section 1 are now beginning our second year of service. Have you thought about adding any new 2-year rate plans for continuing customers?
We hope that we have proven how good it works so that we might make enough to keep putting it in the backhaul (doing that now in fact) to maintain the level of service that I think Wrightwood deserves.
My suspicion was that incoming connects are blocked by UIANo, we do not.
That's what I thought - that the modem is bridged - guess that's why I don't get an IP address when I connect my computer directly to it, bypassing my router no DHCP running anywhere.
Out of curiosity: When on DSL I had my WAN connection type set to PPPoE with login info for DSL Extreme. Now it's set to AUTO without any further parameter. What do I actually get there on the RS45 port of your modem?
Just to make sure I get this right: you are using PPPoE, but you just don't need a user name and password?
Good that I asked :-)It's not PPPoE, it's just E.
But what is it that you are using - how does my router connect to you and get its WAN address?
Cheers, Merlin
But what is it that you are using - how does my router connect to you and get its WAN address?
Has anyone else noticed UIA intermittent today/tonight?
....and when will Section 5 be up and running?
Question, but how is the upcoming repeal of Net Neutrality going to affect our internet? Honest question...trying to figure out if this is going to have an adverse effect on our streaming or basic internet with UIA. Trying to wrap my head around this....This is a question that deserves pages of answer, and I'm not going to get into it at length, but....
Thanks lwt42. Great insight. I am hoping for "business as usual" but fear that the telecoms will do something sneaky which will cause all our subscriptions (netflix, hulu, etc) to skyrocket.Not that I think the issue exists in any meaningful way, one of the brilliant things about what UIA is doing is that he isn't leasing (copper) wires from Frontier -- not that I think they're like AT&T or Comcast.
My opinion on the neutrality issue, and admittedly my belief in the nobility of advocating for consumers has been seriously eroded in the past 18 months, is that consumers are going to get what's coming to them. You cannot continue to squeeze more and more bandwidth out of ISPs, continue to demand more for less money, cut the cord on your cableco/telco TV subscription revenue, pirate entertainment via Kodi devices and expect things to not reach a financial breaking point. MONEY makes the machine work. If you don't put money in, it will grind to a halt. I look forward to households consisting of mom, dad and three kids running multiple streams of internet data being asked to pay more than I do at my piddly usage. Why should I bear the burden of slower speeds and decreased availability as the result of your data gluttony? I bet many in that category have a cell plan that that is usage based. Get used to it.The odd thing is, that you kind of can squeeze more and more bandwidth out of ISPs, and it doesn't cost dramatically more to provide mega-fast bandwidth if you do it right.
I'll be interested to see what Wes has to say on this as well.
Why should I bear the burden of slower speeds and decreased availability as the result of your data gluttony?
Question, but how is the upcoming repeal of Net Neutrality going to affect our internet? Honest question...trying to figure out if this is going to have an adverse effect on our streaming or basic internet with UIA. Trying to wrap my head around this....
Net Neutrality was sold as consumer protection as if there was a monopoly forming somewhere on the Internet and everyone needed to be protected.
Never was true.
If it were true backbone bandwidth would become more expensive not less. It is becoming cheaper and cheaper and is driving for better Internet everywhere. Small companies like ours can now compete with anyone, including Verizon, Spectrum and so on.
The pro Net Neutrality argument echos the protectionist rationalizations of the early 1930's that got us to a phone company monopoly. Yes there really were hundred of phone companies in the US, hard as it is to imagine, it was unregulated. It is not consumers that benefit from these "protections" it is large companies. Through this type of regulation they can make it very hard for a small company with a better idea to even get started. It is the large companies that want regulation, they just hide behind the altruism of "consumer protection".
I don't want these "protections", I want these big companies like Verizon to make these mistakes so I can take advantage of it and offer better service.
Interesting! Glad I broached the subject. I'm getting informed which is a good thing! A lot of it I still don't understand but the basic premise I believe I am starting to grasp. Thanks! Keep discussing!!!This is fun stuff. It's hard to wrap your head around the fact that we have this incredibly important resource and nobody is driving the bus.
time to embrace the suck
I won't report speed because there are too many bottlenecks on my network at the moment to measure speed, but I can measure latency.
Some older devices will only connect to 2.4 GHZ.. nothing you can do about that.Can you say 802.11g? Not only am I stuck on 2.4, it's not even particularly fast 2.4.
At the moment, some things are on the new fiber, and some things will be on Frontier until I have time to move them gracefully.
The laptop does have a gigabit ethernet port, and will be wired.This is the very best connection.
download 1.64mbps, and upload 3.60 mbps.
It is and I am too far away from the router to get the higher speed. But it is SOOO much faster than verizon!Yes, but it is still slower than you should be getting.
It is and I am too far away from the router to get the higher speed. But it is SOOO much faster than verizon!In case you aren't aware, there are different wireless standards available. As mentioned a couple posts earlier they are referred to as 802.11b, 802.11g and 802.11n. Sometimes referred to as 802.11b/g/n. B is slower than g, and g is slower than n. The catch is that if you have one device like an old laptop that only does the slower standard (b), all of your devices will operate on b, therefore all devices will be slowed. Preferably everything should try to be on 802.11n for the fastest wi-fi speeds. Other things like cordless phones and microwave ovens will interfere with the signal. We've actually had problems with each of those items before.
In case you aren't aware, there are different wireless standards available. As mentioned a couple posts earlier they are referred to as 802.11b, 802.11g and 802.11n. Sometimes referred to as 802.11b/g/n. B is slower than g, and g is slower than n. The catch is that if you have one device like an old laptop that only does the slower standard (b), all of your devices will operate on b, therefore all devices will be slowed. Preferably everything should try to be on 802.11n for the fastest wi-fi speeds. Other things like cordless phones and microwave ovens will interfere with the signal. We've actually had problems with each of those items before.802.11ac is faster than 802.11n.
And if you have something that is running on 802.11a donate it to a museum.
I am at ping 7, download 242.15 and upload 237.90
I'm averaging about 350 down and 275 up with the ping average of 7. This is from my iPad Pro. My laptop is also around these speeds. I just don't know what to do with all the extra time I have now that I have super fast internet (section 4)!!! I need another hobby ;)That's part of my philosophy as well -- now that Frontier isn't a bottleneck, I can go totally nuts and put together and optimize things like crazy, or I can say "perfect is the enemy of good enough" and stop there.
just did it again - ping 23, 8.81 mbps, upload 7.67 mbps. That looks better!
We are bringing another 5 Gig of backhaul up here in Wrightwood.
Does that mean physically running another cable, or just adding capacity to the existing?
We are bringing another 5 Gig of backhaul up here in Wrightwood. It will be about 2 months..The only thing better than a provider that keeps improving their service is a provider whose support department is local, and doesn't work from a script.
Was so excited to get this and it is not working. Customer service is closed and my husband is technologically challenged. The router seems to be not working correctly. It keeps losing signal but if I turn it off and back on it resets. Is that normal?
new numbers with the google wire mesh pods - ping 10, download 193.31, upload 187.18.
Wes, is the Google WiFi Mesh something that we add to the UIA router? Is it a router connected to another router or does it replace the UIA router? How much of a difference does it tend to make in speed in different parts of the house, especially those that are 30' from the main router?
Wes, is the Google WiFi Mesh something that we add to the UIA router? Is it a router connected to another router or does it replace the UIA router? How much of a difference does it tend to make in speed in different parts of the house, especially those that are 30' from the main router?I'm agreeing with onhands, but stating it a little bit differently.
That said, you could buy a Google Mesh setup from someone with a good return policy and give it a try. You may need to experiment to find the best spots, but the odds are very good that this will give you excellent coverage.
is that all done, do all houses have access to your amazing internet?
Anyone else having connectivity issues with UIA on upper Apple?
The person having issues started around 8pm and came back at 10pm. They were able to connect to various sites with their Sprint hotspot so it did appear to be an isolated issue with their UIA connection.
We are doing maintenance tomorrow morning. Upgrading some equipment locally in Wrightwood. About a 30 minute outage starting at 4am. The window is 4am to 5am however and it might be up and down during that window.
I think I know the answer, but did anyone have any trouble keeping their verizon.net E-Mail address when you switched away from Frontier?
Rates going up after a year?I find this slightly amusing.
A couple weeks ago a guy walking around town from Charter trying to get business said that all of us on the UIA service will have our introductory rate go up at a year, is this true?
It's funny how Charter completely ignored Wrightwood for all these years (with crappy service, sub-standard equipment, NO internet, RF leaks that sparked an FCC complaint) until UIA showed up. it wasn't too long after UIA showed up that Charter also started upgrading their system up here. Coincidence? I wonder if Charter replaced all (most?) of their old infrastructure, or did they replace everything except the old coax going into homes?Good friend is a CATV engineer and now Telecom Lawyer who helped write the current "signal egress" (RF leakage) rules.
Ironically, I'm also starting to get frequent mailers from Frontier teasing me to sign up for their "really really fast internet" in Wrightwood.
How are you getting an upload that fast??? Hardwired? Wow! And doenload is suoer zippy also. Mine comes in just around 400 down and 200 up.Just for what it's worth....
I did a couple bandwidth speed tests:
Speakeasy gives me 20.8Mbps down, 7.6Mbps up connecting to somewhere in Los Angeles.
Speedtest.net / Ookla gives me 56.45Mbps down, 13.26Mbps up and 73ms ping connecting to Race Communications in LA.
Obviously the GoDaddy transfer is way slower than my actual connection...but my connection seems notably slower than usual too.
Slow uploads are almost always some kind of WiFi Interference. Given that you are seeing it slow down I going to take a complete guess and say you are connected on a 2.4Mhz frequency or to far away if connected on 5.8. There is lots of competition with your neighbors for the 2.4 frequency as the longer wave length travels further and through more objects than 5.8. As more and more of your neighbors get higher speed Internet the WiFi spectrum get ever more crowded.
If you are using our router you can call and we can tell which frequency you are connected to..
Wired is best of course.. eliminates all of the Interference issues completely. 2nd best choice is Google WiFi mesh. I used it myself and ever since installing it I never give it a thought, it just works.
Regards,
--Wes
A friend of mine gave me a nighthawk 2400 a couple weeks ago
My speed tests were both done on a wired/ethernet connection.
Jitter 2.75 ms
Tests at approx. 2:45 pm today - direct wired to UIA modem (bypassing router):
Windows 10 Speedtest App:
Ping 7 ms
Download 326 Mbps
Upload 451 Mbps
Speedtest.net (Chrome Browser):
Ping 7 ms
Download 515 Mbps
Upload 445 Mbps
DSL Reports Speedtest (Chrome Browser):
Ping 8-18 ms (?)
Download 542 Mbps
Upload 784 Mbps
Logged
Laptop wireless 2.4 GHz (not 5GHz compatible)
The Speedtest servers are there just to give you a rough idea. To see if there is something wrong or completely out of the ordinary. Well, and bragging rights. Wait till the 15th.
Regards,
--Wes
Any updates on the additional bandwidth
90 day wait period for the credit is a little ridiculous.
I know right? I carry a credit balance with Frontier so waiting 90 days for my refund is silly. I did request a check instead of a debit card and was told they can do that.
I hadn't heard that.. that is bad. Verizon used to just prorate and cancel it on the same day.
FTR has actually made us long for the days Verizon! Good job FTR.
Weasels!
Actually, I think that Frontier outsources this to some evil banksters -- they save Frontier all the work of refunding in exchange for whatever they can make in fees. I'll bet they give Frontier a small discount, because it's pretty hard to get the last $5 or $10 off the card.
I have a question about my VOIP. What features are actually included?
What about call waiting? Faxing?
My concern is the security on the free apps. I have to occasionally fax my credit card number for my business and need to make sure it is secure. But that is only a few times year and efax is $17/month.
No call waiting?
A lot of folks in the medical world still rely on faxes. Next time you visit your doctor, pick up a business card (which is also 20th century relic) and you will most likely see a fax number. I have never seen a web page or an email address.Doctors are required to be HIPAA compliant. Patient information sitting on a publicly accessible (and hackable) mail server isn't.
What about call waiting? Faxing?
Thank You all for all your hard work!!
I dont get near that wired. My ping is much more stable but still 300 to 500 downloads and 500 to 600 up.
I unplugged the Modem and now my bandwidth is up in high 800 to 900s.
Does this mean wireless speeds are also going to be faster?
Ping 9, download 222.8 upload 223.
Well Wes is showing numbers of 1000 -1200!
Well Wes is showing numbers of 1000 -1200!
So, if you had 40 devices, all watching video at once, you've got enough bandwidth.I understand the desire for things to be "proper", but the quote above is pretty much all you need to know. Unless you have very specific needs for large amounts of bandwidth (a small percentage of residential users), 200 mbps is more than plenty - 8 televisions each simultaneously streaming 4K video worth of bandwidth! I get only 50mbps where I am, I'm fairly techy with all sorts of connected devices, with occasional HD streaming and I am never slowed by bandwidth. Only thing I might be jealous of is that excellent ping. I play games on occasion and if you are really good such a low ping is a big deal.
Ultra HD is more like 25 megabits, so it'd take 8 of those to need 200 megabits.
Joe Schmoe, I don't even know what ping is!Ping is how long it takes for a packet to get to the (usually speed test server) and back. Lower is better.
I understand the desire for things to be "proper"I think it's more "I'm paying for a gigabit, I want my gigabit" than "proper."
Wes, is this something we need to do to our routers?I'm not Wes, and I don't play Wes on TV, but here is the best answer.
https://www.today.com/money/how-protect-your-wireless-router-russian-linked-virus-vpnfilter-t129958
I'm not Wes, and I don't play Wes on TV, but here is the best answer.Haha, thanks.
Google WiFi routers are not vulnerable to this attack and further more they do automatic updates so I trust them.. mostly.My comment was that rebooting a Nighthawk is probably a good idea, and rebooting something like a ReadyNet won't hurt.
Our ReadyNet router is also not vulnerable to this attack.
Other popular routers are however, specifically the NightHawk which I think is a way overrated and under engineered router, just the worst.
Slightly off-topic question: If one has a Nighthawk router in a home that has a bazillion things connected to it (Alexa, window coverings, lights, etc) and one wants to instead use the Google Mesh that one has in a box and ditch the Nighthawk. Is there an easy way to transfer all the devices to the new Google Mesh VS taking each individual device, connecting it to Google Mesh, inputting the password, etc. ?Yes, it's generally quite easy.
What needs to be done is a factory reset.
Rebooting is just restarting the unit. What needs to be done is a factory reset. For example on a netgear 7900 router you need to push and hold the reset button with something like a paperclip for over 7 seconds. Before you start, go into your router and write down your setup information like your network names and passwords. Don't forget your security settings too. One last thing is check for a firmware update.The FBI warning is about a specific virus that has several parts. The first part is a loader, and it goes to a domain to download the real payloads. The Rat-Bastards(tm) no longer control that domain, so the loader can't load anything.
Thank you! I think I did this when I switched from Verizon to UIA and brought the ole Nighthawk online and it didn't work. So perhaps I did something wrong. I will follow your directions when I take the ole Nighthawk offline and bring Google online. Thanks again!!! :)There can be exceptions, but I'd expect almost everything in your house to see the Nighthawk go away and watch for it to come back. It won't know that it's a new router if it has the same SSID and Passphrase.
lwt42, you (and Wes) have always been a wealth of information. Where do I send the consultation fee check! :)Making this stuff work is like the New York Times crossword puzzle and the best Pinball game ever at the same time.
I did mention firmware in my first post. Wes does provide a great router but it is still a rental in my book. At some point it will have paid for itself and then become a revenue stream for UIA. It would be safe to assume that the ongoing rental fee is more like insurance so if the device were to fail, it would be replaced very quickly. UIA does provide great service.Yes, the router UIA provides is a "rental" but it's also a service. If you aren't interested in keeping up on patches, or want to deal with configuring the router, that's part of the monthly fee. I'm sure there is some insurance involved as well.
I maintain various systems and equipment so I am used to frequent updates for security. What others decide to do is up to them. My goal was to let them know the bigger picture and what steps they can take to protect themselves.
No Update yet.. We are going to hit Cardinal first as they have zero over there.
Regards,
--Wes
My speeds have been really slow (for UIA) the past few days...about 60 down and about 70 up. Normally it is about 400 down and 200 up. Is there maintenance going on? Just curious.
Whoa! It isnt a blown out part but another back hoe incident? If so, that will weaken my trust in UIA.The post I quoted asked about redundancy. I gave an example of how you can think you have redundancy, and the only way to find out that you don't is when something breaks.
Also, since this happened in Long Beach, isn't it possible that it was UIA's upstream provider's equipment and not UIA's equipment?It's fun to try to figure this out. I don't work for UIA so I'm reading between the lines a lot.
Yeah, I understand and I know we all have been there ourselves. Its called "Murphy's Law".Ultimately, the accountants are at fault. Redundancy costs money, and in the data center example at least two (possibly all three) telecom companies found they could buy "condo-fiber" at a significant discount over the cost of trenching and installing their own.
Still on schedule for Pacific Crest in September?
Anybody know if the "UIA" isolation situation has been resolved yet?
Only 11 more months!
I wonder what the odds are...
Would that happen to be why there were two short internet blips last night at around 2AM? I've been running an ARK server for my friends and we all got disconnected. Definitely great to hear about the second circuit though.
We were resetting our VLAN range during that time and that required a restart of the router so yes.. and we did test BGP also during that time.
You should have received a notification of the maintenance, if you did not then please call our office and make sure your contact info is up to date so that you get emails and or text messages for maintenance windows.
Regards,
--Wes
Is UIA down?It's working here, near community garden.
Pacific Crest?bump
tt2468@home-scripts:~$ speedtest
Speedtest by Ookla
Server: Race Communications - Los Angeles, CA (id = 17527)
ISP: Ultimate Internet Access
Latency: 4.27 ms (0.10 ms jitter)
Download: 936.87 Mbps (data used: 747.9 MB)
Upload: 937.72 Mbps (data used: 468.3 MB)
Packet Loss: 0.0%
Any word on Pacific Crest?
Before I retired, I ran a small hosting company/ISP, and had a lot of upstream providers and commercial internet connections. Some of my providers were very good, and some, well, not great.
The best was a company called Level3. Their service was awesome. I had guaranteed 100% bandwidth, and guaranteed low latency.
My residential connection from UIA is better. Their support is amazing. I don't have the guarantees, but that would cost a lot more.
L3 turned into Lumen now. Still a great Tier 1 provider. I think part of UIA's magic is that they peer through Any2, and getting there is only 2 added hops. Plus having the redundant routing through frontier's network really is premium service.I've been a student of outages for several decades and you can learn a ton when things break.
It appears the State may install fiber (underground?) on Highway 2 https://middle-mile-broadband-initiative.cdt.ca.gov/ (https://middle-mile-broadband-initiative.cdt.ca.gov/)
I agree. UIA is THE BEST. Thank you for everything, Wes and the team. Sagespirit
Isn't it against the law in some form to bundle a router rental fee into the main service, regardless of whether the customer uses it?I never had the rental UIA router, and have never seen it on the bill.
Within a year we plan to have a redundant circuit feeding the town of Wrightwood that will be underground, and therefore not in the path of fire as is the case with poles.