WrightwoodCalif.com Forum
Public Forums => Home - Garden - Auto - Carpooling => Topic started by: Moose on Jan 24, 04, 02:35:50 PM
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Well my cable has been out since mid morning, and it is now 8:30pm Saturday night. I have called Charter twice and all they will tell me is "the cable is still out in Wrightwood". Da. :P I know that.
However, I did request a credit for today's service and they agreed. Everyone who reads this and has Charter cable service should call and request a credit for service not received today. Why pay for something that you do not get.
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Have you considered switching to a satellite service? You know, Dish or Direct TV. The lovely Mrs. Fudd and I have had satellite for about a 1 1/2 now after getting substandard performance from cable and have never regretted it for one moment. Besides, TV is important to us here in Fudd Manor as we'd rather watch the boob tube than have to talk to one another. Talking usually results in yelling. This results in arguments. This results in me receiving a blow to the head with a frying pan from my lovely, petite and gentle wife.
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Whats Cable???? ;D
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My satellite dish freezes over and loses reception when it is really cold and wet or snowy....
Everything mosaicizes then finally closes down.
What does everyone do about that when it happens? ???
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My wife and I have had satelite now for about a year and a half for that reason and others. Charter Comm. did nothing for us but drag their feet and demand more money for sub-standard performance! I'm sorry to hear about your problem, but I must say that it does not come as much of a surprise to me. Are the rates still outrageous? Does anybody else remember the good old days, when if your neighbor down the street had cable problems, then you did too?
In response to the question about the snow on the dish, we have the same problem. My dish is mounted on my roof, where I cannont access it without getting out the ladder. All I do when the snow builds up is get out the extendable tree trimmer and duct tape a towel to it and extend it to reach the dish and wipe it off. In no time the signal is back and it's digital picture and sound all the live long day..............
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This is good advertising for the satellite. Cure for the snow "white-out" on the satellite. Clean the snow off the dish. They don't work well with snow covering the dish!
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Get a "super-soaker" squirt gun and fill it with warm water.
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I know we've been down the satellite versus cable path before on this forum. I believe the intent of the original posting was to inform all cable subscribers to call Charter for a credit to their account.
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Thanks "Supermodel"! I was beginning to question my original intent of this topic myself this morning when I logged on and read about cable vs satellite.
I called Charter again this morning. They told me "there is a major outage in Wrightwood, unknown time of repair". I learned nothing new over last night's report.
Be sure to request your credit for at least two days!
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I guess a couple people in here didn't think there was enough room for satellite dish folks side discussion on this topic site....
Hmmmmmmmmm......... :(
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This post is a follow up on my original post about obtaining a credit for the outage.
I got my bill this week and the wonderful folks at Charter CHARGED me for the day's outage. I called on the day of the outage and was told that I would be credited for the day. The bill shows an Adjustment of $1.10 on the Summary page (front) but on the Detail page the $1.10 shows as Svc Interrupt.
Not a bad racket they have going there. The get back at you for requesting a credit for something that was their problem in the first place.
I called again last night to complain and they gave me some excuse about accounting procedures that were not correct.
Moral - If you requested a credit for time during the outage, make sure it is really credited to your account and not charged to it.
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Cable is out AGAIN! Doesnt matter if its raining, snowing, windy, or a perfect day....my cable will go out! Same routine as usual. We call and tell them its out and they tell us they have guys out here working on it. OK then tell me where their location is so I can actually see them working on it. Uh we cant do that. WHY? Because no one is actually out here working on crap! Same old story! I am so sick of cable! We were on the phone with them for 45 min. complaining! Is our cable on 4 hrs later? No! If your cable is out please complain! They need to do something! I only have 2 shows that I really love to watch and I cant watch them. Well unless I go over to someone's house who has a dish! This is just insane! :-X >:( :o
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I ditched cable years ago. When it went out frequently for hours on end I called and complained. I told them how long it was out and you know what the person told me? Well, about 30 dollars a month at about a dollar a day and it's been out for three hours so where would you like to send the .30? I felt like tell them to send it to me. It would be more than .30 worth of effort on their part but I was tired of it and cancelled cable that day and ordered DishNetwork. Never, ever looked back. Oh, except maybe to thumb my nose at them.
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Same here. We got fed up with cable years ago. We also went to DishNetwork. Many more channels and the only time it go out is in a heavy snow storm. Then I fix it myself, I sweep the snow off the dish and go back to watching TV. Time spent 2 minutes and I didn't have to yell at anyone.
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Um. My husband had to yell at someone when he has to brush the snow off the dish. First it was the missing ladder, then the missing brush at the end of the PVC pipe. I know that isn't DishNetworks fault.
They make windshield wipers for cars, why not for the dish?
Oh, I did have to call DishNetwork today. The kids were spending too much time watching television and sneaking into the room and watching when their homework was not done. So I would hide the SmartCard from them and voila, no card, no television. But I outsmarted myself and can't find the card now. DishNetwork says it will cost me about $50 to replace the card. I'm going to keep looking.
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I've thought about switching from cable, but I think the last time I even turned the TV on was to watch the Rose Bowl, and boo, hiss, etc. for the outcome of that. So why pay for something I don't even use? Speaking of that, how do the monthly rates compare for dish vs cable?
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I think DirectTV has 60 channels for $29.95 plus another $4.95 for local channels. They have special deals now with free installation and equipment. Why anyone up here would still have cable service is beyond me.
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Well, that is quite a bit less than what I pay for cable now, and I don't even get premium channels (HBO, etc.) cuz I don't use them. I barely turn the thing on anyway. With a dish system, do you get ABC on channel 7, etc., or is the whole thing totally different? I don't like the idea of having to sweep snow off of the dish if there were something I really did wanna watch!
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If the small dish can be mounted under the eaves of your roof you'll never have to sweep snow off.
If you can't have it mounted under your eaves then you get a small vinyl cover for the dish and you don't have to use a broom.
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I sent Charter an email last night.
I told them that with all of the customers they have and all of the money they are collecting there should never be an interuption in their service.
Everyone should sent them an email complaining about rain/snow interrupting cable service. They must have a leak some where.
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We were on the phone with them for 45 min last night (trying to get a hold of a manager) to complain. I called them again this morning (cable was out again) to complain again. I will call them EVERY SINGLE TIME my cable goes out. I dont care if its 20 times in one day! I want it to be on record how often my cable goes out. I am beyond frustrated! >:(
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Is there any other cable company available in W W?
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Is there any other cable company available in W W?
No!
What's their email address Naughty?
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http://www.chartercom.com/
This is the main site, check for cable button. :2thumbsup:
Middle of screen right side.
Charter resources.
Contact Us.
Givem heck ( this is a family oriented forum) :2thumbsup:
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Good Bye Cable!!! Hello Direct TV!!
I signed up for Direct TV yesterday and we are finally saying goodbye to cable!!
If you leave cable and sign up for Direct TV you will get $10 additional dollars off your bill for 15 months. We are getting a DVR at no charge, and a free portable DVD player after activation.
I can not believe the horrible service we get from cable. The customer service was the worst! We have made appointments for them to come up and check our boxes, stayed home and waited for someone to show up for 3 hrs, and no one arrives, and no one calls to cancel! Unbelievable!
I am so glad to be rid of them once and for all! It cost us $0 dollars to start up with them also! If you have cable you should try switching to a satalite provider and say screw the cable company!!
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I know there aren't many of you left out there but for those of you that still subscribe to Charter Cabe, have any of you been experiencing problems with Channel 4, NBC?
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Yes indeed as it's been horrible for a few weeks.
Service is scheduled tomorrow after waiting since mid-last week.
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We also scheduled service for this week but if we both have the problem....
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We are near Linnet & Elm
I will also be discussing all of the non-terminated connections on our street and request they all be fixed or the FCC will be getting 'another' notification from a Ham radio operator 8)
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Channel 4 AND channel 2 have been awful on mine. Last week during the firestorms, the only channel that came in clearly was 7. Tried to find the game on Sat. (glad I didn't :P), and 2 and 4 were still unwatchable. 7 was clear, but not what I wanted to watch.
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I went to DirectTV years ago and have never looked back. They are adding 100HD channels.
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My black and white TV's rabbit ears are starting to break apart. I have tried putting some foil wrap around them to hold them together.
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We are near Linnet & Elm
I will also be discussing all of the non-terminated connections on our street and request they all be fixed or the FCC will be getting 'another' notification from a Ham radio operator 8)
Question - if they fix it in your neighborhood, will that fix it all over town? Maybe that's a stupid question, but I don't know enuf about this to know. I watch so little TV that I certainly don't need 100 channels, but it sure would be nice to have at least the 3 major networks be reliable :-\.
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My black and white TV's rabbit ears are starting to break apart. I have tried putting some foil wrap around them to hold them together.
;D ;D
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Cable guys were out and agreed that the signal was way below acceptable. They had to request a maintenance crew to come out later in the week.
I also discussed channel 4 with the technicians and was told that because they put HD service into Apple Valley it's messed up the normal channel 4 signal for this area. They have no ETA for fixing it.
Everyone that has cable needs to complain or it's not getting fixed anytime soon.
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I know there aren't many of you left out there but for those of you that still subscribe to Charter Cabe, have any of you been experiencing problems with Channel 4, NBC?
I have been wondering who the cable provider is. We have DirecTV, but I wanted to compare to Cable...
Do you have a number for their Customer Service department. If there is a "recruitment incentive", I would want to make sure you get it. :D
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If you have Direct TV, I strongly suggest to keep it.
Cable TV in Wrightwood is horrible - always has been since the 80's
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After nothing but problems with Cable TV in Wrightwood we switched to Dish Network and have never been happier!
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We are near Linnet & Elm
I will also be discussing all of the non-terminated connections on our street and request they all be fixed or the FCC will be getting 'another' notification from a Ham radio operator 8)
I bailed on Cable 4 years ago. the Cable mafia came by a year later and complained I was still hooked up, as if I was stealing it. I showed them the cut cable at the house. I don't think they ever terminated my line, they just got in the truck and left. As far as I know, it still works (except for Channel 4 ;-) )
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We have neither Dish Network, Cable TV or Direct TV and LOVE the output from our T.V.!!
Been that way for over 17+ years!!
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I highly recommend watching the expose documentary the Cable Guy, then decide if you want satellite or cable.
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Channel 4 definitely looks a lot better. I will continue to complain but I can't afford to wait around for 4 hours for them to tell me there's nothing they can do.
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I also discussed channel 4 with the technicians and was told that because they put HD service into Apple Valley it's messed up the normal channel 4 signal for this area. They have no ETA for fixing it.
Did they happen to explain how putting HD service in Apple Valley could mess up Channel 4 in Wrightwood ???