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Downed Utility Line - Frontier

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DeweyD:
A falling tree branch ripped the Frontier phone line off my house and now it is dangling from the pole, across a chain link fence and in the snow. Since we don't have a landline, I really don't need it reinstalled, I just want the hazard mitigated. Frontier online chat doesn't want to talk to me unless I want to establish an account. I've been given each of these numbers to call, and when I finally get a real person, they just give me another number to try. Does anyone know a different number other than 800-921-8101, 877-486-5667, 800-921-8101, 888-330-6244, or 800-987-3373? My worry is that while POTS lines are low voltage, a higher voltage cable above it on the pole could fall and energize the wires with something more dangerous, and right now, the line terminates in snow and a metal chain link fence. Could be a barbecue in the worst case scenario.

lwt42:

--- Quote from: DeweyD on Jan 17, 25, 11:53:40 AM ---My worry is that while POTS lines are low voltage, a higher voltage cable above it on the pole could fall and energize the wires with something more dangerous, and right now, the line terminates in snow and a metal chain link fence. Could be a barbecue in the worst case scenario.

--- End quote ---
Typically 48 volts, and 90 volts or a little more when ringing. 

If Frontier won't help, you might offer to call the Public Utilities Commission on their behalf.  They are supposed to keep their outside plant tidy.

Bob C:
Well, I see that after all these years, their customer service hasn't improved one single bit

Elk:
The local Frontier tech is Greg and he lives in Pinon Hills.
I would call and leave a detailed message including the location, description of problem and info like you are not a customer but the line is a hazard and you need help.
Hopefully he will return your call or help you get in touch with the right people.
Good luck!

tlc:
You gave out a personal number without permission?? 

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