1 GB FIBER Coming Soon to Wrightwood

[MerlinSilk]

Wes - that sounds as if you already have the Google Wifi - so far I have only seen that I can get on the wait list to hear when it's released. Do you have an insider source for it  :-)

lwt42 - I did set up some networks and think I have a decent understanding of how this all works - but no reading of RFC yet. I am still considering the the Ubiquity - but what's the story about their controller - is t hat something I would also need if I have a good router already running? And I am concerned about the handoff - the clients are running around the building with tablets and would love to not lose connection and always get the strongest signal - is this something Ubiquity does?

[Ultimate Internet Access]

Wes - that sounds as if you already have the Google Wifi - so far I have only seen that I can get on the wait list to hear when it's released. Do you have an insider source for it  :-)

I ordered it through Amazon and waited a couple of weeks and it got it couple of days ago..I was going to order another one and couldn't for some reason.. so may be they sold out.

Regards,

--Wes

[MerlinSilk]

yes, also google store and walmart are telling me: WAIT!

[Ultimate Internet Access]

Section 2 installs will start on January 2nd!


Regards,

--Wes

[Domingo]

I'm in Sec. 3 and am looking forward to having the 1 GB fiber installed.  I'm so sick and tired of Frontier and their home phone coverage and I'd like to see if it's possible to keep my home phone # and somehow use it through the new fiber.  Is it possible for me to both call out and receive calls on an internet phone?  Anyone already doing this?

[Cheapskate]

VOIP companies like Vonage do this; for instance...

https://support.vonage.com/app/articles/answer/Number-Transfer-FAQs-881

[Ultimate Internet Access]

I'd like to see if it's possible to keep my home phone # and somehow use it through the new fiber.

Yes, we offer unlimited calling in the US for $25 plus tax. We port the number and hook it up from our device (ONT) to your current phone in house wiring and everything works just the same as it does now.


Regards,

--Wes

[MerlinSilk]

Section 3 here also - and particularly NOW I am waiting sooo much for real internet access. Why now? Because two days ago - just in time for the new year holiday, my DSL went kaboom. DSL Extreme could not find anything as much as they could check and had to forward to Frontier. Got a call today that Frontier has scheduled me for Jan 5th!!!
Before Christmas last year that would not have been such a bit problem because my unlimited sprint was working actually better than DSL - 5-7 Mbit down. But since one storm around that time my sprint data sucks. Many calls to them and they were not able to fix it.
As I am obviously on the internet right now, it does something, but if feels like I can watch each and every single bit slowly creeping through the wire.

I'm in Sec. 3 and am looking forward to having the 1 GB fiber installed.  I'm so sick and tired of Frontier and their home phone coverage and I'd like to see if it's possible to keep my home phone # and somehow use it through the new fiber.  Is it possible for me to both call out and receive calls on an internet phone?  Anyone already doing this?

[Joe Schmoe]

Got a call today that Frontier has scheduled me for Jan 5th!!!

The holiday + the weekend + the first season that actually resembles a winter in 5 years is what leads to a Jan 5th date.  There are 4 straight days of rain forecast to start next Thursday (forecast keeps varying with more or less rain) so like many utilities, including those that are fiber-based, delays will probably continue until Southern California has a couple week dry spell.  There were rainy seasons with Verizon where customers had to wait three weeks.  Three business days is pretty decent, in my opinion, but it's all the rage to be down on Frontier so there's that.  I'll take the rain over a 24 hour turnaround when my internet goes out any time.

[spellbinder]

but it's all the rage to be down on Frontier
From Joe school

It's not that people think hey let's dump on frontier...I was gett8ng .45mbs
Couldn't even load a Web page

They over sold and have no customer support at all
I quit paying them as they could not provide me the service I was paying for then I cancelled service.
Been without Internet since July 27...I'll wait...but reading the complaints here I can relate
People have a legitimate complaint against Frontier
I don't think they are just jumping on a band wagon because it seems like the hip thing to do
If a company provides crapy service I expect people to call them.out on it
If you get good.service with them...great...that was not my experience with them and I would rather do without than put up.with all the hassle

[Cheapskate]

I cut ties with Frontier nee Verizon in 2011.  Difficult to express their unique level of "suckiness". Hang in there, UIA will arrive eventually.  Here's to a happy New Year and a hopeful summer...   :-)

[Joe Schmoe]

People have a legitimate complaint against Frontier

Some do, but as an example I had a relative who was spitting mad at Frontier for some perceived issue they were having.  That relative unwound pretty quickly after I found that the error was theirs, not Frontier's.  Truth is that there is a perception issue now that Frontier wont live down for a very long time if ever.  They haven't done much to fix it either.  But let there be no mistake, many consumers are turning their ire level straight up to 11 at the slightest problem.  Hopefully time will work that out.  If not, you'll have one less broadband/phone competitor soon.

And yes, you can't beat fiber broadband.  It's really good for you folks to have that option.  Makes you wonder if UIA can do it why can't a company the size of Frontier get it done.

[Cheapskate]

I suspect it's because Wes sees our community...where Frontier sees all of North America.  Frontier doesn't consider that our individual trees make part of an entire (San Gabriel) forest, so to speak...

[lwt42]

I suspect it's because Wes sees our community...where Frontier sees all of North America.  Frontier doesn't consider that our individual trees make part of an entire (San Gabriel) forest, so to speak...

It's because UIA is a service provider and not a shareholder-driven regulated monopoly.

[Ultimate Internet Access]

I suspect it's because Wes sees our community...where Frontier sees all of North America.

True, and additionally, I believe that you can build things, make money and make your customers happy all that the same time. Doing it right, taking risks, and thinking through the problems make it fun and satisfying.

So often scale of the business is used as an excuse for bad management and bad business decisions. I've heard this a thousand times from large companies, things like; we're just to large to give good customer support..; Support is to expensive in the US, we have to off-shore it...
. I guess companies like this just choose to ignore other large companies such as American Express who have successfully scaled their support. They continually innovate, continually invest in systems that improve support.

Any business can have their setbacks, but it is how it is handled that shows character of leadership. Things started going wrong for them in April.. should have been corrected by now. They might turn it around but it seems clear that anything copper based is a loser on the books and so they put no money or thought into it.

This is the way it is supposed to work anyway.. Do a bad job and it opens the door for competition. And here we come..

Regards,

--Wes

[Ultimate Internet Access]

But since one storm around that time my sprint data sucks. Many calls to them and they were not able to fix it.

I bet this is from the Snow players.. a cell sector can only deal with so many connections at once.. They build the gear to accommodate the average..

Regards,

--Wes

[lwt42]

I bet this is from the Snow players.. a cell sector can only deal with so many connections at once.. They build the gear to accommodate the average..

Regards,

--Wes

A Pico-cell/Network Extender connected to wicked-fast fiber would probably solve this.

[lagomorphmom]

IF I make sure to reset modem and router regularly, I'm getting the 3up something small down per my contract.

However. I had a problem on a Sat a few weeks ago. Did not call Frontier, but used their live chat feature which after it matriculated to 1 ahead of me, never connected (that took a couple of hours). Finally dawned on me that I probably kept moving ahead by people "hanging" up their chat windows. I then tried the call back feature and never got a call back. Ever. Problem was solved on its own and am looking forward to UIA so I don't care anymore. I do wonder if they don't have Help service with a live person on the weekend???

[Hovel Downs]

Wes, we all hear how regulation affects small business, as our local hero, what do think?  Please hook me up

[Ultimate Internet Access]

Wes, we all hear how regulation affects small business, as our local hero, what do think?  Please hook me up

I am not a zero regulation guy by any means but it is unbelievably cumbersome and filled with landmines. It is a wall of regulations with holes in it carved out by lobbyists. What has helped me is riding on the coattails of those lobbyists. We are a CLEC.. and official California Telephone company that is regulated.. but what I find is that the doors are much easier to go through being "regulated" this way.

Regards,

--Wes