Author Topic: 1 GB FIBER Coming Soon to Wrightwood (Read 1708461 times)

lwt42 · « **Reply #860 on:** Jan 23, 18, 11:34:42 AM »

I think I know the answer, but did anyone have any trouble keeping their verizon.net E-Mail address when you switched away from Frontier?

Ultimate Internet Access · « **Reply #861 on:** Jan 24, 18, 09:17:07 PM »

We are doing maintenance tomorrow morning. Upgrading some equipment locally in Wrightwood. About a 30 minute outage starting at 4am. The window is 4am to 5am however and it might be up and down during that window.

Regards,

--Wes

Ultimate Internet Access · « **Reply #862 on:** Jan 25, 18, 04:28:58 AM »

Quote

We are doing maintenance tomorrow morning. Upgrading some equipment locally in Wrightwood. About a 30 minute outage starting at 4am. The window is 4am to 5am however and it might be up and down during that window.

Wrong, this is scheduled for Friday morning.

Regards,

--Wes

Bob C · « **Reply #863 on:** Jan 25, 18, 06:21:19 AM »

Quote from: lwt42 on Jan 23, 18, 11:34:42 AM

I think I know the answer, but did anyone have any trouble keeping their verizon.net E-Mail address when you switched away from Frontier?

Yup.. They let me keep it for a few months, and then I was notified that it was going away. No problem... I *never* used it anyway.

Grandma4 · « **Reply #864 on:** Jan 25, 18, 08:56:26 AM »

Rates going up after a year?
A couple weeks ago a guy walking around town from Charter trying to get business said that all of us on the UIA service will have our introductory rate go up at a year, is this true?

Bob C · « **Reply #865 on:** Jan 25, 18, 09:05:16 AM »

Grandma4 · « **Reply #866 on:** Jan 25, 18, 09:16:25 AM »

Bob C · « **Reply #867 on:** Jan 25, 18, 09:45:26 AM »

Kayball · « **Reply #868 on:** Jan 25, 18, 09:51:08 AM »

Hello!

UIA offers a 2 year contract as well as a month to month. The first year is discounted at $44.94 a month, and the second year is $69.94 a month. If you choose to use your own router (we recommend a Google Wifi Mesh System to eliminate ANY dead spots), your first year would be $39.99 a month and the second year $64.99 a month. Our month to month is a flat rate of $70 a month. There are no taxes or hidden fees either. Both of these contracts have our 1 gig bandwidth (1000 megabits per second), unlimited access to the internet, a router, ONT (fiber modem), 1 free ethernet drop, and your installation is free as well.

If this helps, the biggest difference between UIA and Spectrum is our fiber. We provide you with a direct fiber line into your home, whereas Spectrum has fiber on the pole and then runs coax to your home which is why their speeds are significantly lower.

If you have any questions regarding our service, you can always give me a call at 760-530-4872.

Warm regards,

Kayla Ball

lwt42 · « **Reply #869 on:** Jan 25, 18, 02:48:38 PM »

Quote from: Grandma4 on Jan 25, 18, 08:56:26 AM

Rates going up after a year?
A couple weeks ago a guy walking around town from Charter trying to get business said that all of us on the UIA service will have our introductory rate go up at a year, is this true?

I find this slightly amusing.

When I was a Charter customer, and had nothing but trouble with the technical quality of their service, they demanded that I follow the letter of their contract exactly. Cost me, as I remember, something over $600, and then they made a big deal about automatic contract extensions when I told them they had been notified many times over the prior six months.

Now there is someone walking around town telling people that they should break the contract they signed with UIA with a year to go.

My TV and internet bill is currently $70/month (I'm a cord cutter, Amazon Prime and SlingTV are $30/month, and I don't know if I'm keeping Sling after the Olympics).

Bob C · « **Reply #870 on:** Jan 25, 18, 02:58:37 PM »

It's funny how Charter completely ignored Wrightwood for all these years (with crappy service, sub-standard equipment, NO internet, RF leaks that sparked an FCC complaint) until UIA showed up. It wasn't too long after UIA showed up that Charter also started upgrading their system up here. Coincidence? I wonder if Charter replaced all (most?) of their old infrastructure, or did they replace everything except the old coax going into homes?

Ironically, I'm also starting to get frequent mailers from Frontier teasing me to sign up for their "really really fast internet" in Wrightwood.

lwt42 · « **Reply #871 on:** Jan 25, 18, 03:15:42 PM »

Quote from: Bob C on Jan 25, 18, 02:58:37 PM

It's funny how Charter completely ignored Wrightwood for all these years (with crappy service, sub-standard equipment, NO internet, RF leaks that sparked an FCC complaint) until UIA showed up. it wasn't too long after UIA showed up that Charter also started upgrading their system up here. Coincidence? I wonder if Charter replaced all (most?) of their old infrastructure, or did they replace everything except the old coax going into homes?

Ironically, I'm also starting to get frequent mailers from Frontier teasing me to sign up for their "really really fast internet" in Wrightwood.

Good friend is a CATV engineer and now Telecom Lawyer who helped write the current "signal egress" (RF leakage) rules.

The only practical way to meet the rules is to upgrade the system to (at minimum) hybrid fiber/cable. I'm sure the old RF system is dormant, but I wonder how much dormant equipment is still hanging on the poles.

I suspect that Charter (Spectrum) forgot about the system here, until the FCC sent a Notice of Apparent Liability and Forfeiture.

Nothing says "remember us" like a fine from the federal government.

That said, I've had a lot of different connections to the internet, and dealt with a lot of different (commercial) providers. Some were quite good, some were okay.

UIA's residential service is better than most of the commercial connections -- not just speed, but in overall quality. Their support isn't based in another country, and they don't answer questions from a script. UIA is a bargain.

Ultimate Internet Access · « **Reply #872 on:** Jan 26, 18, 05:15:29 AM »

Maintenance is over and everything is back to normal.

Regards,

--Wes

AvocadoFlyer · « **Reply #873 on:** Jan 31, 18, 09:57:57 AM »

Kayball · « **Reply #874 on:** Jan 31, 18, 10:04:08 AM »

You can update your credit card on file with this link: https://s1.uia.net/signup/updatecc.php

AvocadoFlyer · « **Reply #875 on:** Jan 31, 18, 10:56:39 AM »

Thanks!

EQC · « **Reply #876 on:** Feb 01, 18, 08:04:14 PM »

Any chance there's something going on with UIA's service in town right now?

We're using Filezilla to download from GoDaddy (working on some website maintenance), and 60MB of files is going incredibly slow and seems like it will be taking multiple hours. Way under 1Mbps.

I did a couple bandwidth speed tests:

Speakeasy gives me 20.8Mbps down, 7.6Mbps up connecting to somewhere in Los Angeles.

Speedtest.net / Ookla gives me 56.45Mbps down, 13.26Mbps up and 73ms ping connecting to Race Communications in LA.

Obviously the GoDaddy transfer is way slower than my actual connection...but my connection seems notably slower than usual too.

wingman1961 · « **Reply #877 on:** Feb 02, 18, 07:45:11 AM »

Wrightwood · « **Reply #878 on:** Feb 02, 18, 07:58:42 AM »

Seems OK this morning

AvocadoFlyer · « **Reply #879 on:** Feb 02, 18, 08:34:07 AM »

How are you getting an upload that fast??? Hardwired? Wow! And doenload is suoer zippy also. Mine comes in just around 400 down and 200 up.