1 GB FIBER Coming Soon to Wrightwood

[Kayball]

If you are ever having trouble with your speeds/connection, please give our tech support a call at 909-605-2000

[Wrightwood]

Yes that's a hard wired desktop

[lwt42]

How are you getting an upload that fast??? Hardwired?  Wow!  And doenload is suoer zippy also.  Mine comes in just around 400 down and 200 up.

Just for what it's worth....

I monitor my actual bandwidth use and graph it on a daily/weekly/monthly basis, using a tool that's probably like what UIA uses to plan capacity.

I do stream (just one TV) and I do a fair amount of file transfers.  No gamers here.

I rarely use more than 10 megabits/second.

So while it's fun to see a 500 megabit speed test, for most of us we'll only see that on an artificial test.

I will say that everything that can be wired should be.  Wireless speeds depend on how many of our neighbors also have wireless, how much interference we get from cordless phones and other devices, etc.  Wires don't have interference.

[Ultimate Internet Access]

I did a couple bandwidth speed tests:

Speakeasy gives me 20.8Mbps down, 7.6Mbps up connecting to somewhere in Los Angeles.

Speedtest.net / Ookla gives me 56.45Mbps down, 13.26Mbps up and 73ms ping connecting to Race Communications in LA.

Obviously the GoDaddy transfer is way slower than my actual connection...but my connection seems notably slower than usual too.

Slow uploads are almost always some kind of WiFi Interference. Given that you are seeing it slow down I going to take a complete guess and say you are connected on a 2.4Mhz frequency or to far away if connected on 5.8. There is lots of competition with your neighbors for the 2.4 frequency as the longer wave length travels further and through more objects than 5.8. As more and more of your neighbors get higher speed Internet the WiFi spectrum get ever more crowded.

If you are using our router you can call and we can tell which frequency you are connected to..

Wired is best of course.. eliminates all of the Interference issues completely. 2nd best choice is Google WiFi mesh. I used it myself and ever since installing it I never give it a thought, it just works.


Regards,

--Wes

[wingman1961]

[EQC]

Slow uploads are almost always some kind of WiFi Interference. Given that you are seeing it slow down I going to take a complete guess and say you are connected on a 2.4Mhz frequency or to far away if connected on 5.8. There is lots of competition with your neighbors for the 2.4 frequency as the longer wave length travels further and through more objects than 5.8. As more and more of your neighbors get higher speed Internet the WiFi spectrum get ever more crowded.

If you are using our router you can call and we can tell which frequency you are connected to..

Wired is best of course.. eliminates all of the Interference issues completely. 2nd best choice is Google WiFi mesh. I used it myself and ever since installing it I never give it a thought, it just works.


Regards,

--Wes

Thanks for the reply. My speed tests were both done on a wired/ethernet connection.  It's an admittedly older machine, but usually registers between 120 and 200MBps download. The uploads aren't quite that fast, but are in the ballpark.

The super-slow file transfers were on my wife's laptop, being done wirelessly. I wonder if it is plausible that there was some strange interference that was severely slowing down her connection. It was also lots of very small files, so perhaps that had something to do with it too.

[Ultimate Internet Access]

A friend of mine gave me a nighthawk 2400 a couple weeks ago

Be sure and update the firmware on that nighthawk often. I don't know if they have automated the upgrade process yet.. They are notoriously insecure.

Regards,

--Wes

[Ultimate Internet Access]

My speed tests were both done on a wired/ethernet connection.

If you are getting slow uploads on a wired connection there is something quite wrong.

1. Be sure and shut off the wireless connection completely when wired. It may actually be routing out the wireless even though you are plugged in via ethernet.
2. Check the duplex.. is it really 1000 or a 100 (older machines can only do 100) full? or something else.. could generate lots of errors if not and cause large amounts of frame retries, really slowing things down.
3. Lots of small files will exacerbate or expose network problems, so you're not crazy.
4. Your Wife's older machine (depends on how old though) might only be capable of 2.4 over wireless. Lots of machines 4 or 5 years ago don't have 5.8 radios in them, only 2.4.

Let me know if it gets to frustrating and I can come over with my laptop and double check your network.

Regards,

--Wes

[JMPhotog]

Just wondering if my situation is similar. My speeds seem to slow down drastically every evening. During the day, they seem to hover in the 350 Mbps range Download and Upload (using Speedtest) with a Ping of 7 or 8 ms. Thinking that my router could be the culprit, this evening I connected one of my PCs directly to the UIA modem via ethernet cable (Wi-Fi turned off). My results at 7:45 pm (I would have inserted a Speedtest screen shot but I have no idea how to do that on this forum):

Ping 41 ms
Jitter 2.75 ms
Packet Loss 0%
Download 73.34 Mbps
Upload 188.82 Mbps

This is fairly typical for this time of day.

[onhands]

What test did you use that showed jitter?

[AvocadoFlyer]

Speedtest will show jitter and loss. 

[Ultimate Internet Access]

Jitter 2.75 ms

Ignore jitter, means nothing at these levels and services.

Bandwidth at the hour seems right to me but the ping does not.  It is not similar really to the above post in that the upload is really in the mud. I very good indicator of the kind of problems I specified above.

41 ms ping time is not very good. We are bringing in more bandwidth on the 15th.. and it is right that it slows down during the evening right now. And we are bringing in more then enough bandwidth (overkill really). I am very interested to see if 4K takes off or not. A 4k stream is about 25 Mbps by the way, but that's another story.
Can you try the ookla app (as opposed to your browser) and or dslreports/speedtest is the most accurate I have seen.. I wouldn't think though that you would have good ping times at all if it were a network problem, but still might be if there are Ethernet CRC errors that grow exponentially under load. Unlikely but possible.

I will test it tonight (weekends are much busier also).

Regards,

--Wes

[Wrightwood]

This morning tests using http://www.speedtest.net

UIA using a Linksys AC5400
Note: These tests were all performed while multiple video streaming was taking place on our network

Laptop wireless 2.4 GHz (not 5GHz compatible)



Samsung S7 Cell phone using 2.4GHz



Samsung S7 Cell phone using 5GHz



Galaxy Tab3 using 5GHz



Desktop hard wired Ethernet



Desktop hard wired Ethernet  www.dslreports.com/speedtest

[JMPhotog]

Tests at approx. 2:45 pm today - direct wired to UIA modem (bypassing router):

Windows 10 Speedtest App:
Ping 7 ms
Download 326 Mbps
Upload 451 Mbps

Speedtest.net (Chrome Browser):
Ping 7 ms
Download 515 Mbps
Upload 445 Mbps

DSL Reports Speedtest (Chrome Browser):
Ping 8-18 ms (?)
Download 542 Mbps
Upload 784 Mbps

[The Boys Dad]

I get slow speeds and long pings in the evening and weekends hardwired also.  Spent a few times with Byron at tech support and was told when the new line upgrade goes in it should be better.  He had also run a few evening tests at home and had some similar results.  I used to get over 800mbs all the time but now mid 500's is max and evening pings can hit above 50ms and 20 or so mbs down..

[Ultimate Internet Access]

Tests at approx. 2:45 pm today - direct wired to UIA modem (bypassing router):

Windows 10 Speedtest App:
Ping 7 ms
Download 326 Mbps
Upload 451 Mbps

Speedtest.net (Chrome Browser):
Ping 7 ms
Download 515 Mbps
Upload 445 Mbps

DSL Reports Speedtest (Chrome Browser):
Ping 8-18 ms (?)
Download 542 Mbps
Upload 784 Mbps
 Logged

Couple of comments.

Ookla uses flash which can vary wildly from machine to machine. I use it quite a bit myself, nothing wrong with it, but I understand everything in my browser (plugins, tools) and I reload the thing before testing.

DSL Reports does not use flash, it uses Html5 and therefore more consistent.
But when I want to double check for absolute speed I use DSL Reports. When I really really want to know I download something local off of one of our servers and something from Apple (as an example) and get a real world result.

The Speedtest servers are there just to give you a rough idea. To see if there is something wrong or completely out of the ordinary. Well, and bragging rights. Wait till the 15th.

Regards,

--Wes

[Ultimate Internet Access]

Laptop wireless 2.4 GHz (not 5GHz compatible)

Good test of 2.4 I'll say!

Regards,

--Wes

[Wrightwood]

The Speedtest servers are there just to give you a rough idea. To see if there is something wrong or completely out of the ordinary. Well, and bragging rights. Wait till the 15th.

Regards,

--Wes

Wes,
Any updates on the additional bandwidth 

[The Boys Dad]

I talked to Byron in Tech the other day and he said he didn't have any idea when but nothing will improve until then.  I and having very slow speeds and high pings tonight and every night and on the weekends.  Hopefully this will be fixed soon.  Ping of 63, download is 31 and upload is 42 hardwired into the router.

[spellbinder]

I am having the same issues, however, if I get up around 2am I get real fast speeds !!!