Author Topic: 1 GB FIBER Coming Soon to Wrightwood (Read 1416383 times)

Ultimate Internet Access · « **Reply #1020 on:** Nov 28, 18, 10:53:01 PM »

We had 4 customers down due to line damage at the top of Cardinal. In order to effect repairs, we will need to splice one of the main feeds. This means a 30-minute outage for anyone around the Cardinal Area of Wrightwood.

Regards,

--Wes

trailerCaptain · « **Reply #1021 on:** Dec 28, 18, 06:53:16 PM »

Any update on when the Pacific Crest area will get fiber run?

Ultimate Internet Access · « **Reply #1022 on:** Jan 01, 19, 05:06:36 AM »

Not yet.

Doing Cardinal First as they have no connectivity at all (other then Frontier).

--Wes

Wrightwood · « **Reply #1023 on:** Jan 02, 19, 07:46:19 PM »

UIA currently down

Wrightwood · « **Reply #1024 on:** Jan 02, 19, 08:04:50 PM »

Kayla Ball Hello!
UIA is aware of the outage and is currently working on the issue. All customers should receive either a text notification or email. If you did not receive notice, please give us a call to update your information 760-530-4872. UIA will send out an update once your internet has been restored. Thank you for your patience!

Wrightwood · « **Reply #1025 on:** Jan 02, 19, 08:12:58 PM »

Wrightwood · « **Reply #1026 on:** Jan 02, 19, 10:00:18 PM »

Laura Kellerman Zuber?
The Real Wrightwood Page
1 min

The Internet outage has been determined to be a bad network card in Long Beach. Techs were dispatched and we hope it will be resolved in two hours.

Wrightwood · « **Reply #1027 on:** Jan 03, 19, 01:07:19 AM »

1-2-19 5:04pm
Dear Valued Customer:

We are currently working on the equipment replacement, and it's taking longer than expected. Will send another update within 2 hours. Thank you for your continued patience.

Wrightwood · « **Reply #1028 on:** Jan 03, 19, 01:46:04 AM »

Laura Kellerman Zuber?
The Real Wrightwood Page
18 mins

Newest update says the part is en route. It will be a few more hours. Hoping on the lesser saide. Thanks for your patience.

Wrightwood · « **Reply #1029 on:** Jan 03, 19, 03:31:50 AM »

1-2-19 7:19pm
Dear Valued Customer:

We have additional replacement hardware on the way, and will get this installed as soon as possible. Another update will be sent out within 2 hours.

Thank you.

Ultimate Internet Access · « **Reply #1030 on:** Jan 03, 19, 04:21:17 AM »

All fixed.

--Wes

Wrightwood · « **Reply #1031 on:** Jan 03, 19, 04:55:16 AM »

Had to be a long day for UIA
Thanks Wes & Team

ralberts630 · « **Reply #1032 on:** Jan 03, 19, 05:48:13 PM »

lwt42 · « **Reply #1033 on:** Jan 03, 19, 06:12:53 PM »

Leftfield · « **Reply #1034 on:** Jan 03, 19, 11:10:31 PM »

Whoa! It isnt a blown out part but another back hoe incident? If so, that will weaken my trust in UIA.

And speaking about "parts", with all of the issues about China, it wouldnt surprise me that someday whether it be UIA or someone else, that some piece of equipment cant be fixed because of a trade issue with the Chinese.......for perhaps weeks or even for months on end.

Bob C · « **Reply #1035 on:** Jan 03, 19, 11:46:15 PM »

Um, Leftfield... I think he was talking about some other incident from the San Francisco area that is NOT related to UIA.

Also, since this happened in Long Beach, isn't it possible that it was UIA's upstream provider's equipment and not UIA's equipment?

Leftfield · « **Reply #1036 on:** Jan 04, 19, 02:31:04 AM »

Youre right Bob C

spellbinder · « **Reply #1037 on:** Jan 04, 19, 07:17:00 AM »

Thank You Wes and all your team....was nice getting the updates regularly so we knew what was happening.
I want to thank you for all the hard work you put in everyday, not just when things break...I appreciate all of you guys.

lwt42 · « **Reply #1038 on:** Jan 05, 19, 05:38:35 PM »

Quote from: Leftfield on Jan 03, 19, 11:10:31 PM

Whoa! It isnt a blown out part but another back hoe incident? If so, that will weaken my trust in UIA.

The post I quoted asked about redundancy. I gave an example of how you can think you have redundancy, and the only way to find out that you don't is when something breaks.

My example was not from the UIA outage. It was about a data center that spent money and took great care to insure that they had redundancy, and how they found that they didn't.

Another example was back east, when a truck fire in a tunnel showed how many telecom circuits ran through that one tunnel.

These are examples of how you can plan a very robust network, only to find that something happened beyond what you can control.

Leftfield · « **Reply #1039 on:** Jan 05, 19, 05:50:44 PM »

Yeah, I understand and I know we all have been there ourselves. Its called "Murphy's Law".

Author Topic: 1 GB FIBER Coming Soon to Wrightwood (Read 1416383 times)

ralberts630