Author Topic: No cell service? 7-14 & 7-15, 2020 (Read 35836 times)

Mrs. Hillbilly · « **on:** Jul 14, 20, 08:51:44 PM »

I have confirmed that we don't have cell service for Verizon or T-Mobile this evening. Anyone else having this issue, or do you know what's going on?

MojaveSidecar · « **Reply #1 on:** Jul 14, 20, 09:20:47 PM »

No T Mobile service.... cell tower down?

KW · « **Reply #2 on:** Jul 14, 20, 10:03:21 PM »

We have Google Fi, which works off multiple towers, so we are rarely down. Earlier this evening we got notifications that voice service was down, but we could still message. Haven't checked it lately.

lwt42 · « **Reply #3 on:** Jul 15, 20, 12:12:17 AM »

Quote from: Pac-Fan on Jul 14, 20, 08:51:44 PM

I have confirmed that we don't have cell service for Verizon or T-Mobile this evening. Anyone else having this issue, or do you know what's going on?

Verizon is definitely down.

It probably means that T-Mobile and Verizon both lease the same "shared" tower, and it's probably up to the tower owner to fix it.

Turansky · « **Reply #4 on:** Jul 15, 20, 06:29:46 AM »

We had problems last night too. This is a good site to bookmark for checking the status and reporting outages:
https://downdetector.com/status/verizon

Tursiops · « **Reply #5 on:** Jul 15, 20, 06:33:49 AM »

UIA service is out.

SpeedRacer · « **Reply #6 on:** Jul 15, 20, 06:34:58 AM »

AT&T never went down. Download speed at 80 Mb.

Nolena · « **Reply #7 on:** Jul 15, 20, 06:52:05 AM »

UIA is back up.

Wrightwood · « **Reply #8 on:** Jul 15, 20, 07:36:40 AM »

On 7/15/2020 7:34 AM, maintenance@uia.net wrote:
Dear Valued Customer:
We are continuing to work with our upstream carrier for a resolution. In an effort to get folks back online, we moved everyone to a backup circuit. This backup circuit doesn't have the same capacity as the primary circuit so you may see slower speeds, but you will be able to get online.

We appreciate your patience while we get this resolved. Another update will be sent within 3 hours.

Thank You.

Wrightwood · « **Reply #9 on:** Jul 15, 20, 09:25:34 AM »

On 7/15/2020 9:00 AM, maintenance@uia.net wrote:
Dear Valued Customer:

The problem has been isolated to fiber damage that's affecting the Wrightwood area. Repairs are currently in progress. UIA is up on our backup circuit, which is lower capacity. You may experience slower speeds while the primary circuit is being repaired. We will send another update within 3 hours.

Thank You.

Wrightwood · « **Reply #10 on:** Jul 15, 20, 09:42:25 AM »

lwt42 · « **Reply #11 on:** Jul 15, 20, 10:40:56 AM »

Quote from: lwt42 on Jul 15, 20, 12:12:17 AM

Verizon is definitely down.

It probably means that T-Mobile and Verizon both lease the same "shared" tower, and it's probably up to the tower owner to fix it.

With the UIA outage, this means that T-Mobile, Verizon and UIA have fiber in the same bundle, passing through whatever was vandalized.

It says a lot when only one of the three has a backup circuit.

Wrightwood · « **Reply #12 on:** Jul 15, 20, 11:16:49 AM »

Wrightwood · « **Reply #13 on:** Jul 15, 20, 12:17:46 PM »

On 7/15/2020 12:13 PM, maintenance@uia.net wrote:
Dear Valued Customer:

Repairs to the damaged fiber are still in progress. While the main line is being repaired, it's possible you will lose internet connectivity. We will work to restore services as quickly as possible. Another update will be sent within 3 hours.

Thank You.

Wrightwood · « **Reply #14 on:** Jul 15, 20, 12:21:17 PM »

Laura Kellerman Zuber?

Facebook
Wrightwood Neighborhood Watch
18m

Hi all. I have a lengthy post regarding the UIA and Verizon outage which now are proven to be vandalism and there appears to point to a person who others have reported for erratic behavior. Attack on a FCC communications hub is an arrestable offense, but we need more proof of the disturbed individuals behavior. If you have had an interaction with this person, know details about their name and address, or have made a report or call to the sheriff, please PM me with that info. As much detail as possible would be helpful. Who did you report it to? When? What was the deputy's name? Did they come out? What occurred? Apparently, other reports have not necessarily met the burden of proof for arrest. Please tag friends who have had a run in or issue with this person and have them PM me.

SpeedRacer · « **Reply #15 on:** Jul 15, 20, 12:39:46 PM »

AT&T just went down. Had to dust off my Frontier DSL to post this.

Wrightwood · « **Reply #16 on:** Jul 15, 20, 02:03:05 PM »

AT&T appears to be working again

ForestGal · « **Reply #17 on:** Jul 15, 20, 03:14:24 PM »

My AT&T has worked every time I have looked at my cell phone today. It's OK right now. Laura, I really appreciate your updates. The service provided by UIA is outstanding!

Wrightwood · « **Reply #18 on:** Jul 15, 20, 03:38:50 PM »

On 7/15/2020 2:37 PM, maintenance@uia.net wrote:
Dear Valued Customer:

All repairs are complete. We've moved everyone back to the primary upstream circuit as well.

We appreciate your patience while we worked to resolve this.

Thank You.

Wrightwood · « **Reply #19 on:** Jul 15, 20, 03:49:42 PM »

T Mobile appears to be working again