As a Burbank resident, I can tell you that Charter has been the sole cable provider for our city for decades, since they bought out Sammons Communications. Their service has been so poor that even the City Council was looking for ways to bring in another cable company, which wasn't possible. I've been a happy DirecTV customer for decades but most of the people I know who had Charter, even those who switched over to Charter because of the allure of their advertising, dropped them and went back to DirecTV or ATT Uverse which is also now available in Burbank as soon as they could.
To be fair, perhaps Charter will be better now that they've teamed up with or should I say bought out Time Warner, but I'm looking forward to UIA coming to town.